HOA Concierge Overnight

Property About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

Welcome to the InterContinental Bellevue at The Avenue, a sophisticated addition to Pyramid Global Hospitality. Situated in the heart of Avenue Bellevuea premier lifestyle destination with exclusive shopping, dining, and luxury livingthis property features 208 stylish guest rooms and 11,756 sq. ft. of refined meeting and event spaces, including a stunning 900 sq. ft. outdoor terrace with natural light and city views.

At the InterContinental Bellevue, we embrace a culture that values people, growth, and genuine service. Whether youre looking to advance in guest services, food and beverage, or event management, joining our team means working in a dynamic environment focused on both personal and professional development. Here, youll enjoy the support of a committed team and the opportunities to make a lasting impact in a luxury setting that embodies the best of Bellevue. Explore your future with us at InterContinental Bellevue at The Avenue.

At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.

Overview

Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates, every detail reflects sophistication, innovation, and a true sense of place.

At InterContinental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services, culinary arts, or event management, joining our team means becoming part of an environment that is dynamic, supportive, and deeply committed to your professional success. Here, you will have the opportunity to make a lasting impact while working in a setting that embodies the best of Bellevues luxury landscape.

Shift: 11:00 PM 7:00 AM, Fridays and Saturdays

As the Overnight Concierge, youll be the welcoming face and trusted resource for our residents. Youll ensure they feel at home by providing outstanding service and assisting with a variety of needs. Every night will bring new experiences, but your main responsibilities will include:

• Warm Welcome & Resident Support: Greet residents with a friendly, professional demeanor. Assist with inquiries about local attractions, transportation, dining, and services.
• Seamless Communication: Answer phone calls, relay messages, and provide timely, accurate information.
• Resident Services & Assistance: Arrange and confirm recreational, business, and dining activities. Assist with service requests, such as medical referrals, childcare, and florists.
• Package & Delivery Coordination: Assist residents with food and beverage deliveries and ensure secure handling of packages.
• Complaint Resolution: Address concerns with professionalism, conducting thorough research to find the best solutions. Stay calm and composed, even during high-pressure situations.
• Safety & Security: Work closely with Security to monitor the lobby, maintain a vigilant presence, and ensure a safe environment.
• Maintain Standards: Follow HOA and Pyramid Hotel Group guidelines for professional conduct, grooming, and attendance.

Qualifications

What we need from you:

Were seeking a dedicated team player with a passion for hospitality and exceptional service. The ideal candidate will have:

• Experience: Previous experience as a concierge or front desk associate is required. Computer skills will be needed as the concierge will need to check email amongst other systems, each shift. Prior experience with BuildingLink is preferred but not required.
• Education: High school diploma or equivalent.
• Communication Skills: Strong verbal and written communication skills in English (additional languages are a plus!).
• Professionalism: A neat, polished appearance and a friendly, proactive attitude.
• Problem-Solving Skills: Ability to handle high-pressure situations with patience, tact, and diplomacy.
• Certifications: CPR and/or First Aid training is preferred but not required.
• Flexibility: Willingness to work varying schedules to meet business needs.

Compensation Range

The compensation for this position is $25.00/Hr. - $25.00/Hr. based on qualifications and experience.