Community Health Worker

Site: Mass General Brigham Incorporated
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
The Integrated Care Management Program (iCMP) began in 2006 to support our primary care patients with complex health issues and is one of many programs available through our primary care practices. The program now provides care coordination services to more than 4,000 patients annually.
The Integrated Care Management Program (iCMP) is designed to reduce complication by supporting patients on their health care journey. Our iCMP nurses, social workers, and community health workers meet with patients and assess their health and social needs. Together, they identify barriers to good health and create a plan to address them. The team works with our patients and their providers to create a personal care plan to support the patient in achieving optimal health and well-being.
Job Summary
The Opportunity
• Works closely with individuals and communities to promote and maintain good health.
• Provides education, support, and outreach services to community members to help them achieve their health goals. Areas could include exercise, mental health, medication management, nutrition, health care system navigation, substance use and other health behaviors.
• Works under the direction of a healthcare professional to provide preventive care and health education to members of the community.
• Conducts community outreach and engage community members to understand their health needs.
• Provides individual and group health education and coaching to community members.
• Assists community members in accessing and navigating the healthcare system, including providing referrals to appropriate health services.
• Provides basic health screenings and assessments to identify health risks.
Qualifications
What You'll Bring
Education

• High School Diploma or Equivalent required
• Associate's Degree Social Work preferred
• Bachelor's Degree in related field of study preferred

Required Experience

• 1+ years of experience in community outreach, health education or related field

Strongly Preferred Experience

• Experience with community-based work, patient home visits, SUD, homelessness and a complex patient population
• Experience with Social Determinants of Health (SDOH), housing, food insecurity, transportation, utilities, employment, childcare assistance programs
• Experience helping patients or clients apply for state/federal programs/benefits (i.e. SSDI, SSI, SNAP) and advocating for the patient with appeals
• Knowledge of transportation resources (PT1)

Knowledge, Skills & Abilities

• Strong communication and interpersonal skills, with the ability to interact effectively with various populations.
• Demonstrated ability to work effectively and provide advocacy for all populations and communities preferred.
• Ability to work independently and as part of a team.
• Basic computer skills, including Microsoft Office and database management.
• Bilingual preferred.

Additional Job Details (if applicable)
Onsite Flexible Working Model

• M-F Eastern Business Hours
• Onsite at community practices in Greenfield/Northampton
• Includes patient in-home or physician visits
• Must be flexible for patient needs and team meetings M-F for onsite as needed

Remote Type
Hybrid
Work Location
489 Bernardston Road
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$19.42 - $27.74/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.