Communications Officer

Wellstar West Georgia Medical Center

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Overview: Responsible for and assists with all communication duties essential for the protection of patients, public, staff and hospital property. Train new personnel in the functions of a communications technician. In-service employees on procedural changes. Answers phones, monitors both internal and external alarm systems, monitor video surveillance systems and dispatches officers as required. Communicates with public safety officials from law enforcement, fire and EMS as needed and provides necessary information to aid in safety and protection of patients, public, staff and hospital property. Process identification badges and completes data entry into the Security Services productivity monitoring system. Reports to Communication / Security site Supervisor.

Responsibilities

• Answers telephones, dispatches security staff, monitors video surveillance and access control systems
• Alarm monitoring
• Operational support
• Provide excellent customer service

Required for All Jobs:

• Performs other duties as assigned
• Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Qualifications:

• Required Minimum Education: High school diploma required or GED equivalent.
• Required Minimum Experience: Minimum 1 year previous dispatch/communication experience preferred.
• Required Minimum Skills: Ability to multi-task in a fast paced environment. Proficiency with dispatching through computer aided dispatch system (CAD). Data entry skills necessary to complete incident reports, identification badges and related documents. Public relations skills necessary to communicate effectively with the public in a courteous, professional and tactful manner. Must be able to accept responsibility, manage authority and maintain confidentiality.
• Required Minimum License(s) and Certification(s): Additional Licenses and Certifications

Join us and discover the support to do more meaningful workand enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.