Commercial Service Office Coordinator

Commercial Service Office Coordinator

Job Category: Administrative Services

Location: Raleigh, NC 27658, USA

Job Details:

Description

Key Responsibilities:

• Assist the Office Manager and dispatch with scheduling service appointments and dispatching technicians.
• Answer and route incoming calls; respond to customer inquiries with professionalism.
• Maintain and update customer records, service logs, and job files.
• Prepare and process work orders and purchase orders.
• Track inventory and order office supplies as needed.
• Coordinate with technicians to ensure timely job completion and documentation.
• Support payroll and timekeeping processes by collecting and verifying technician hours.
• Help manage vendor relationships and service contracts.
• Perform general office duties such as filing, scanning, and data entry.
• Assist with customer follow-ups.

Qualifications:

• High school diploma or equivalent; associate degree preferred.
• 12 years of administrative experience, preferably in the HVAC or construction industry.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with HVAC software is a plus.
• Strong communication and organizational skills.
• Ability to prioritize tasks and work independently.
• Customer service mindset with a positive, team-oriented attitude.

Physical Requirements:

• Ability to sit for extended periods and use a computer.
• Occasionally lift office supplies or documents up to 10 lbs.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal opportunity Employer/Veterans/Disabled.