Client Relationship Manager - Manufacturing - Boston, MA

Client Relationship Manager – Manufacturing

About Cognizant

Cognizant is one of the world’s leading professional services companies, helping clients become data-enabled and data-driven in the digital era. Our industry-based, consultative approach helps companies evolve into modern businesses. By leading clients in using technologies crucial to modern enterprises such as IoT, artificial intelligence, digital engineering & cloud, we enable new business and operating models that unlock new value in markets around the world. Cognizant’s unwavering focus on our clients is led by over 350,000 associates, who deliver services and solutions tailored to specific industries and the unique needs of the organizations we serve.

Overview

Client Relationship Manager plays a key role in our growth and are tasked with rapid business expansion within their assigned accounts, responsible for growth, health, and prospects of account relationships. The Client Partner is the end-to-end account owner responsible for overall account P&L and senior client relationships. We need a leader with extensive CxO level relationship building skills and executive connects, as well as a focus on revenues, operating margin, customer satisfaction, and employee growth and development. Must bring outstanding consulting skills and a deep appreciation of IT tools, techniques, systems, and solutions.

Key Responsibilities

• Drive profitable growth through identifying and leading all aspects of the closure of new, renewal, and expansion opportunities in the Manufacturing sector
• Develop client engagement strategies and quantify costs of pursuit
• Lead accountability against Measurable Revenue/Profit Growth within set timelines
• Review the account metrics with the delivery, operations, and finance teams on regular basis
• Be part of senior management reviews for the performance metrics of the account
• Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and implement it at account level
• Have regular meetings and collaborate with the customer decision makers and influencers
• Responsible for execution and customer satisfaction in all the revenue portfolios
• Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account
• Shape the thought leadership agenda
• Actively drive execution of the innovation agenda for the portfolio
• Focus on developing a plan to increase the visibility of Cognizant in the account relationship and in the Manufacturing industry

Required Experience

• Minimum 15+ years in the domain, in a client facing role or account leadership role, in an IT professional services or management consulting firm
• Experience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment
• Strong experience with the global service delivery model
• In-depth understanding of business problem domain, technology, and services solution domains for the targeted industry vertical
• A strong performance track record of leading different portfolios-ranging from sales, new sales, programs, and existing annuity business
• Ability to navigate a large organization, work in a multifaceted matrix and have the power of persuasion through content and confidence
• The ability to conceptualize, analyze, build blueprint for business transformations and present solutions in the Manufacturing domain
• Bachelor’s Degree

Preferred Experience

• MS or MBA degree
• Strong background in a project environment and application development
• Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
• Must be detail oriented and able to manage and maintain all facets of complex assignments
• Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
• Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences

Top Reasons to Join Our Team

Excellent compensation/benefits. A strong financial incentive package that includes a solid base salary with a highly attractive commission's plan. Further incentives include award programs, club trips, and excellent benefits package. Wide exposure to industry, product, and functional standard methodologies; as well as outstanding teams supporting your sales pursuits. Encouraging management team that rewards initiative & success. Exciting, industry leading practice where you can truly build a long-term career. Congenial, collaborative, and goal-oriented environment; the opportunity to work with and learn from a diverse, highly experienced team of business professionals. Tremendous opportunities for growth with a real career path promoting career advancement.

Salary and other Compensation

The annual salary for this position is between $170,000 - $220,000 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Work Authorization

Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.