Cleaning Supervisor

Job Position

To monitor and evaluate the work performance of cleaners in various accounts, ensure customer satisfaction and to develop well-managed, proactive crews that embrace company policies and procedures while ensuring quality production and accountability.

Key responsibilities and duties include:

• Representing the company in a professional manner so that the CU ServiceMaster image is continuously enhanced.
• Training new employees on the CUServiceMaster process providing a thorough understanding of chemicals and products used, cleaning techniques performed, and specific applications needed to ensure a quality, clean environment.
• Observing employees working at assigned sites to confirm that the CUServiceMaster cleaning process is administered correctly.
• Certifying that site inspections are performed monthly and maintaining records of all inspections.
• Reviewing the results of each inspection with the cleaning technician within 48 hours or prior to the next cleaning of the perspective site.
• Copying the Operations Manager and the Customer Service Manager on all inspections and/or customer complaints.
• Working with employees to correct any inspection deficiencies within 24-48 hours or prior to the next service date - communicating with the Operations Manager if the issue cannot be corrected within the allotted time period.
• Ensuring that all janitorial accounts are stocked to provide the cleaning technicians with the supplies, tools and equipment needed to complete the job efficiently.
• Monitoring equipment repair, as needed, for use at cleaning sites.
• Making certain that the janitorial "Cage" is always neat, organized and locked when not in use.
• Working with the Inventory Manager to maintain an accurate inventory of products, supplies and tools to ensure adequate levels are always maintained.
• Recruiting qualified candidates as perspective new hires for cleaning accounts as needed.
• Monitoring supervisor payroll hours, developing weekly schedules outlining cleaning site visits and maintaining consistent communication with the Operations Manager regarding any overages.
• Monitoring employee payroll hours per pay period, alerting employees of payroll hour overages, making recommendations for cleaning sites, finding replacements for accounts when cleaning technicians call off, and be prepared to clean accounts if replacements cannot be found.
• Ensuring dress code and personal appearance meets CUServiceMaster standards daily.

The Employee Supervisor has performed satisfactorily when:

• Customers are constantly satisfied with service provided by cleaning technicians.
• Janitorial cage is consistently clean and organized.
• Inspections are performed monthly, and deficiencies are corrected within 24-48 hours or prior to next service date.
• Products and supplies in inventory are always stocked and maintained.
• Payroll hours are sufficiently retained on a regular basis.

Physical Demands and Qualifications:

• Constant (up to 100%) standing, walking, pushing, kneeling, twisting, reaching
• Must be able to lift and/or carry up to 25lbs.
• 1-2 years' supervisory experience
• Will provide on the job training to those with strong work ethic and willingness to learn.
• The ability to be flexible and work at a fast pace in a multi-tasked job is a must.
• Contribute to a positive work climate with a pleasant attitude.

Apply and become a part of ServiceMaster, one of the most respected professional cleaning companies in the country. We pride ourselves on creating cleaner and healthier environments for our customers, their employees and customers. As a ServiceMaster Service Partner you belong to a team that works together to deliver the best solutions and customer service to our clients.

We offer paid training, excellent work/life balance and opportunities for advancement and a career path that matches your interests and goals.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.