Cambria Hotel Chicago Loop - Theatre District - Front Desk Supervisor

Cambria Hotel Chicago Loop - Theatre District - Front Desk Supervisor
Address: 32 W Randolph St, Chicago, IL, 60601
Compensation: $20.50/hour

Job Description

The Front Desk Supervisor assists the Front Desk Manager and/or General Manager, providing attentive, courteous, and efficient service to all guests throughout their stay. The role also involves maximizing room revenue and occupancy.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or related field; High School diploma or equivalent required.
• College coursework in a related field is helpful.
• Previous supervisory experience preferred.
• Valid driver's license for the applicable state required.
• Excellent communication skills.
• Ability to evaluate and select among courses of action quickly and accurately.
• Ability to work well under stress, handle guest objections and disputes satisfactorily.
• Proactive in job performance, anticipating needs before they arise.
• Maintain composure and objectivity under pressure.
• Effective problem-solving skills, including anticipating, preventing, and resolving issues.
• Ability to assimilate complex information from various sources and adapt accordingly.
• Active listening and understanding skills.
• Ability to work with financial information and perform basic arithmetic.

Responsibilities

• Provide friendly, service-oriented interactions with guests and associates.
• Maintain regular attendance and high standards of appearance and grooming.
• Comply with hotel standards and regulations for safe and efficient operations.
• Maintain a friendly and welcoming demeanor.
• Set standards for guest relations at the Front Desk.
• Handle reservations, VIP requests, and monitor guest requests.
• Review daily logs and execute all phases of the front desk system.
• Ensure timely logging and delivery of messages, packages, and mail.
• Be familiar with all rates, packages, promotions, and in-house groups.
• Follow all credit policies.
• Perform all duties of a Front Desk Agent.
• Ensure proper operation of the P.B.X. system and other duties as assigned.
• Lead and coordinate with team members, ensuring effective communication and teamwork.
• Assist in emergency procedures and ensure guest check-in/out is courteous and efficient.
• Maximize room revenue through merchandising.
• Participate in departmental meetings and training.
• Perform additional duties as required, including training new hires.

Additional Information

After initial waiting period, full-time employees are eligible for benefits including Medical, Dental, Vision, Disability, Life Insurance, Paid Time Off, Employee Assistance, and 401k. Daily Pay option available.

Property Details

This boutique hotel is located inside the Oriental Theater building in the Chicago Loop Theater District, featuring on-site dining, modern guest rooms with free WiFi, and amenities such as a 49-inch HDTV, workspaces, and plush seating in select rooms. The Intermission Restaurant & Bar offers local craft beers, signature cocktails, and fresh, local dishes.