Claims Service Representative

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that youre close but not an exact match, we encourage you to apply.

We are seeking a Claims Service Representative to join our growing team who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex?

We are looking for people who are passionate about building relationships, collaborating with the sales team to achieve goals, constantly seek improvement and will demonstrate the value Gallagher can provide.

• Administers lower exposure claims in accordance with all pertinent requirements, policies and procedures.
• Works with and obtains information from clients, claimants, vendors, field personnel and other internal or external resources.
• Investigates losses to determine cause, scope and extent of damages and/or liability and possible subrogation.
• Evaluates claim for purposes of setting reserves and making appropriate payments.
• Documents all activity to support the outcome of the claim file.
• Achieves fair, equitable and timely claim disposition that is consistent with our customer and internal expectations. Communicates effectively with claimants, clients and other internal or external contacts.
• Maintains positive relationships, creates high level of satisfaction with our clients.

• High school diploma required.
• Minimum of 1 year related experience required.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• Able to operate a computer; knowledge of MS Office applications, and related claims and business software.
• Knowledge of claims investigation and settlement procedures and applicable state laws and industry standards required.
• Solid analytical skills necessary to make decisions and resolve issues inherent in handling claims.
• Able to plan and organize activities and workload and respond to multiple demands.
• Good verbal and written communications skills.

Behaviors:

• Solid analytical skills necessary to make decisions and resolve issues inherent in handling claims.
• Able to plan and organize activities and workload and respond to multiple demands.
• Good verbal and written communications skills.

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On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.