CHIEF OPERATING OFFICER - PDI (MEDICAL GROUP RCM)

Overview

CHIEF OPERATING OFFICER - PDI (MEDICAL GROUP RCM) role at LifeBridge Health. As a member of the executive team, the Chief Operating Officer (COO) directs the operations of Practice Dynamics Inc. in accordance with the mission and strategic objectives of LifeBridge Health.

Responsibilities

• Inform hospital Presidents, VPs, Directors and Department Chairs about operational, legislative and regulatory issues and trends affecting health system financial performance and physician net income.
• Actively participate in hospital Executive Team meetings. Model customer service and take initiative to exceed expectations where possible.
• Communicate effectively with all levels of staff, patients, visitors and employees; regularly round facilities and departments to solicit feedback on performance, needs and employee satisfaction.
• Proactively build and maintain effective employee relations; mentor leaders to achieve high retention and align with health system philosophy and culture.
• Recruit subordinates whose management style aligns with the organization’s culture.
• Address employee issues promptly in compliance with institutional policies.
• Plan, organize, and coordinate fiscal aspects of the institution; develop annual operating and capital budgets for PDI; interpret operating results and implement cost-reduction or profitability strategies within budget.
• Manage contracts for physician billing services and monitor financial outcomes to ensure budget adherence.
• Lead the PDI team and collaborate with hospital executive staff to develop and execute revenue cycle programs and services.
• Direct staff to develop short- and long-term objectives for professional billing resources in line with LifeBridge’s mission and strategic plan.
• Develop policies and procedures compliant with state, federal and local payor regulations to promote effective professional billing operations.
• Ensure effective professional billing operations and processes; select, develop, evaluate and lead a team of PDI professionals.
• Advise faculty practice management on revenue cycle programs and metrics goals; help establish objectives to achieve performance targets.
• Maintain operational and financial standards including profitability, accounts receivable and payable; ensure safe and efficient facilities and equipment; manage human resources and vendor contracts.
• Participate in strategic planning and provide leadership for revenue cycle resources; forecast billing trends and identify opportunities for growth of PDI programs and services.
• Collaborate with staff and physicians to identify and provide for practice management and billing needs of hospitals and practices.
• Stay current with industry trends and participate in professional organizations (e.g., Medical Group Management Association).
• Seek feedback on performance via surveys and continuously improve services.

Qualifications and Requirements

• 7+ years of relevant experience
• Master’s degree preferred
• Experience in strategic leadership for medical billing operations / professional billing services

Additional Information

• Who We Are: LifeBridge Health is a health system serving the mid-Atlantic region, committed to improving health in the communities we serve.
• What We Offer: Competitive compensation and comprehensive benefits; opportunities for professional development and growth; supportive culture and resources to improve workflow efficiency and patient outcomes.
• Why LifeBridge Health: Large system with a strong community focus and multiple locations; culture of CARE BRAVELY emphasizing compassion, courage, and urgency.