CATERING OPERATIONS MANAGER - CONFERENCE CENTER

Operations Manager Of Conference Center Catering

As the Operations Manager of Conference Center Catering with Eurest, you will lead a high-performing team to deliver exceptional hospitality experiences in a corporate conference center setting. You will be responsible for overseeing all aspects of catering operations, ensuring alignment with Compass/Eurest's commitment to excellence in guest experience, sustainability, and client partnership.

KEY RESPONSIBILITIES:

• Ensure compliance with Compass Group and Eurest standards for food safety, sanitation, and workplace safety.
• Maintain high standards of food quality, presentation, and customer service.
• Serve as the primary liaison with internal teams (primarily event planning), ensuring all events meet or exceed expectations.
• Collaborate with General Manager, Director of Operations, and District Manager to customize catering solutions that reflect client expectations.
• Lead pre-event planning and post-event evaluations to drive continuous improvement with hourly staff and leadership.
• Recruit, train, and develop a diverse team of front of house union team members.
• Foster a culture of hospitality, accountability, and professionalism.
• Conduct and provide feedback in daily and weekly team meetings, performance reviews, and coaching sessions.
• Champion Eurest's sustainability initiatives, including waste reduction and responsible sourcing.
• Identify and implement strategies to control expenses, inventory equipment, and support employee safety.
• Identifies critical issues and/or handles escalations from senior management or client and ensures that issues are resolved to client and management satisfaction.
• Operational administrative requirements are completed on time, staying in compliance with the Company expectations
• Through education, training and additional resources you will support the team, at base and in the field, positioning them to be successful.
• Develop weekly schedules with Scheduling Manager and Leadership team. Address daily staffing coverage and concerns
• Training and safety standards adhered to across the FOH team
• Culinary knowledge of current menu; be the expert on the FOH management team
• Other duties as assigned

PREFERRED QUALIFICATIONS:

• Bachelor's degree in Hospitality Management, Business Management, or related field preferred.
• Minimum 5 years of experience in catering or food service management, ideally in a corporate or conference center environment.
• Strong leadership, communication, and organizational skills.
• Proven ability to manage budgets and deliver financial results.
• Ability to assess, prioritize and communicate operational plans in a fast paced environment
• ServSafe certification or equivalent required.

As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Associates at Eurest are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, personal leave.