Operations Manager III, Production Operations, Project Kuiper

Operations Manager III

Project Kuiper is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we've designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

The Kuiper team is looking for motivated, customer-focused individuals who want to join our team as an Operations Manager III. This position is a multi-faceted role requiring the ability to balance strategy and execution. This role will be responsible for managing warehouse managers, technicians, leads in functional areas such as material receipt, picking, kitting, or material delivery. You are comfortable with ambiguity and will set the vision for our long-term operational planning as well as our daily execution of tasks, ensuring the team consistently executes to meet customer needs. You recognize that your people are the key to success and use your energy, motivation and innovation to earn trust with your team every day. This is a hands-on position where your daily activities will range from labor planning to strategic projects to new system development to supporting the customers that depend on our services. This role will be a Monday - Friday night shift role, but candidates must be open to all shifts.

Key Job Responsibilities:

• Hire, support, mentor, and motivate your salaried and hourly workforce, promoting a culture of inclusion, innovation and performance.
• Oversee daily execution of warehouse operations to deliver daily requirements with a focus on safety and quality.
• Deliver on the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations.
• Manage, grow and develop a team of high-performing managers, promoting a culture of inclusion, innovation and performance.
• Lead large-scope operations projects with impact on the overall Kuiper fulfillment operations, including implementing critical business initiatives across multiple sites.
• Define and evaluate process metrics/KPIs across sites to identify improvement initiatives from incoming material receipt to delivery to factory floors.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with all support teams including Safety, Engineering, Quality, Human Resources to develop plans to meet business objectives.

A Day in the Life:

You engage your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You provide your team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You develop the talent management and resource allocation strategies to staff in line with forecasted and actual volumes. This requires you to look across multiple operations to balance the line and ensure customer needs are met at the right time and location. You demonstrate business acumen and skills in driving change by developing business proposals and driving implementation of recommendations through effective written and oral communication. You effectively lead cross-functional meetings with clear document writing, agenda creation, note capture and follow-up activity coordination.