Operations Manager, Project Kuiper

Operations Manager

Project Kuiper is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we've designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

The Kuiper team is looking for a motivated, customer-focused individual who wants to join our team as an Operations Manager. This role will be responsible for managing warehouse associates in functional areas such as material receipt, picking, kitting, or material delivery. This is a hands-on position where your daily activities will range from labor planning to strategic projects to new system development to supporting the customers that depend on our services.

Key job responsibilities:

• Hire, support, mentor, and motivate your hourly workforce, promoting a culture of inclusion, innovation and performance.
• Manage safety, quality, productivity, and customer delivery promises.
• Oversee daily execution of warehouse operations to deliver daily requirements with a focus on safety and quality.
• Gather, trend and report process metrics/KPIs to promote improvement initiatives.
• Drive efficiency and quality through process-focused approaches, process improvement initiatives and root cause / corrective action exercises.
• Manage team goals and critical metrics to ensure business success. Drive accountability with the team.
• Lead and implement critical business initiatives across the team.
• Work effectively across functions with matters involving Quality, Engineering, Supply Chain, Finance, etc.
• Conduct employee reviews, hiring, and disciplinary functions for the reporting team.
• Contribute to Operations project teams leading new product introduction and other manufacturing initiatives.
• Work effectively with functions such as Safety, Logistics, Engineering, Quality, Supply Chain, Finance, HR, etc.

A day in the life:

You recognize that your people are the key to success and use your energy, motivation and innovation to earn trust with your team every day. You engage your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You are comfortable with ambiguity and will set the vision for our daily operations, ensuring the team consistently executes to meet customer needs. You drive improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You drive labor forecasting and ensure we staff according to business needs. You recognize the value of cross-training and use this as a tool to provide labor flexibility depending on daily workload in each area.