Business Process Owner Senior - Auto Optimization

Job Opportunity At USAA

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

There are 6 available roles supporting various responsibilities divided amongst the following lines of business within USAA P&C Auto Optimization: Investigations, Auto Flow, and Glass Tow Rental.

As business process owner, plans, directs, and coordinates activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. Supports alignment of process to overall experience strategy and vision.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, Plano, TX, San Antonio, TX, or Tampa, FL.

Relocation assistance is not available for this position.

What You'll Do

• Develops and implements strategic business process program plans.
• Applies expert knowledge to lead the alignment and development of business processes.
• Serves as functional expert to develop end-user focused process solutions.
• Manages the performance of processes by monitoring key performance indicators.
• Identifies, owns, and executes controls to mitigate operational and compliance risks.
• Develops communication plans for customers and internal stakeholders.
• Ensures alignment between internal stakeholders and customers.
• Utilizes reporting, data, and analytics to measure process performance.
• Stays current with emerging technologies for continuous process improvement.
• Leads solution development and drives business requirements for process improvement initiatives.
• Provides mentorship and guidance support for team and business partners.
• Provides relevant business performance intel to progress new and modified applications and processes.
• Ensures risks associated with business activities are effectively identified and controlled.

What You Have

• Bachelor's degree; OR 4 years of related experience may be substituted.
• 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
• Experience in applying quality management and process improvement tools.
• Experience in implementing and sustaining change/improvements.
• Hands on experience with process mapping and modeling.
• Experience in the application of process management standards and regulations.
• Demonstrated experience with Lean, Business Process Management, or similar methodology.
• Experience with utilizing systems to collect and analyze data.

What Sets You Apart

• Awareness of Auto Claims Telematics and application to Claims investigations.
• Strong analytical skills and the ability to collect, analyze, and interpret data.
• Extensive experience and deep expertise in claims investigations.
• Highly proficient with Guidewire Claim Center.
• US military experience through military service or a military spouse/domestic partner.

Compensation Range: $93,770 - $168,790

USAA does not provide visa sponsorship for this role. Please do not apply if you will need immigration support.

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Applications for this position are accepted on an ongoing basis. This posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.