Business Operations Analyst - Sr. Professional I

Business Operations Analyst - Sr. Professional I

Calling all innovators find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Business Operations Analyst - Sr Professional do?

At Fiserv, a successful Business Operations Analyst - Sr Professional plays a crucial role in leveraging our technological expertise to help clients achieve their goals. Our analysts are experts in analyzing, conducting, planning, and preparing plans and procedures that offer operational and technical support for business operations. They work cross-functionally, building and maintaining effective relationships with internal and external partners to understand and meet business requirements.

What you will do:

1. Analyze, conduct, and plan operational and technical support for business operations.
2. Interface with external and internal stakeholders for decision analysis, planning, execution, and technical needs.
3. Build and maintain effective relationships with internal and external partners.
4. Collect and understand business requirements for projects and translate these into technical design and implementation plans.
5. Serve as a subject matter expert for Fiserv products and services.
6. Collaborate cross-functionally with development (technology) and product management teams.
7. Manage SLA penalty calculations and reporting.
8. Create user-friendly documentation about changes and testing implications for clients.

What you will need to have:

1. 3+ years of experience in service level support/client management.
2. 3+ years of experience in SLA penalty calculations and reporting.
3. 3+ years of experience with Microsoft Excel and PowerBI.
4. Experience utilizing AI tools for document creation and communication.
5. Bachelor's degree in business administration or a related field and/or equivalent military experience.

What would be great to have:

1. 5+ years of experience in business process improvement and employee training.
2. 5+ years of experience with development (technology) and product management collaboration.
3. 5+ years of experience managing post-release support activities.

Important information about this role:

1. This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
2. In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
3. This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

Perks at Work:

• We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.