Business Operations Analyst

***This a permanent (FTE) direct hire position for a client in the Space Technology industry***

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

Business Operations Analyst (FTE) - Hawthorne, CA

A leader in the Space Technology industry is seeking to hire a Business Operations Analyst to join their team in Hawthorne, CA. As a Business Operations Analyst, you’ll help shape the future of a global connectivity platform by driving strategic decisions and operational improvements. You’ll analyze performance metrics, optimize product planning and customer retention strategies, and build scalable analytics tools. This role involves close collaboration with leadership and cross-functional teams to turn data into actionable insights, enhance customer experience, and support business growth in a fast-paced, high-impact environment.

Key Focus Areas:

• Track and improve KPIs such as subscriber growth, churn, revenue, and cost metrics.
• Develop dashboards and metrics to assess operational health and customer experience.
• Present insights and strategic opportunities to senior stakeholders. - Manage product lifecycle planning and go-to-market execution.
• Coordinate cross-functional teams to optimize production, inventory, and customer activation.
• Forecast growth and guide resource allocation for specific market verticals.
• Lead initiatives to reduce churn and improve satisfaction.
• Use predictive analytics to identify retention risks and implement solutions.
• Collaborate across departments to ensure accurate reporting and data integrity.
• Conduct deep-dive analyses on large datasets to generate strategic insights.
• Build and maintain data models, forecasts, and reporting tools.
• Partner with engineering and data teams to ensure data quality and scalability.
• Automate workflows and support self-service analytics for business users.

Required Skills & Experience

• Bachelor's degree in quantitative field
• 1+ years of data analytics experience; supporting executive and/or business decision making
• Analytics experience for subscription-based consumer companies, programs, or projects such as streaming services
• Well versed in Excel, Python, SQL, or Power Query
• Experience with reporting tools such as PowerBI or Tableau
• Effective communication (written/verbal) & ability to work with cross functional teams

Salary Range: $75k - $115k