BA Multi-Unit Team Leader 2

Overview

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At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next, focused on innovation, client experience, and sustainable growth.

H&R Block is curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

Position

A Typical Day — Multi-Unit Team Leader

As a Multi-Unit Team Leader at a Block Advisors office, you will serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives (clients, revenue and earnings) for three offices. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. After a successful tax season, you will work a reduced schedule May through December, and may apply for advancement opportunities.

Responsibilities

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*

Qualifications & Expertise

• People management experience with the ability to grow and develop associates
• Aptitude for growth plan execution and leading toward a growth culture
• Strong decision-making and judgment skills; able to operate in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills with a customer-centric mindset
• Computer proficiency in MS Office
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

Benefits & Culture

• Employee Assistance Program with Health Advocate
• Wellbeing program, BetterYou, to help you build healthy habits
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan
• More benefits available at

Pay & Additional Details

The pay range for this position is $15.00 - $40.00 per hour. Local minimum wage laws apply. Qualified associates may participate in incentive plans; benefits apply based on eligibility. Enrollment in or completion of certain programs (Income Tax Course or Tax Knowledge Assessment) is not a job offer or guarantee of employment.

Equal Opportunity Employer

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.