Associate Director, Marketing Operations - Third-Party Clearinghouse

Associate Director of Marketing Operations Third-Party Clearinghouse

Join Humana's mission-driven team and help us put health first. As the Associate Director of Marketing Operations Third-Party Clearinghouse, you will lead the strategic oversight and operational execution of third-party supplier relationships across Marketing Agency, Print, and Business Process Optimization (BPO) categories. This role is pivotal in ensuring compliant, efficient, and value-driven supplier engagement that supports Humana's marketing initiatives. You will serve as a key liaison between Marketing and Procurement, ensuring seamless communication, contract execution, and supplier performance management. This role is ideal for a process-oriented leader who thrives in complex ecosystems, excels in stakeholder engagement, and is passionate about operational excellence.

Strategic Leadership & Governance

• Lead the Third-Party Clearinghouse function for Marketing, ensuring alignment with enterprise supplier policies and compliance standards

• Maintain comprehensive knowledge of all Marketing suppliers and their capabilities to guide optimal vendor selection

• Partner with Procurement to facilitate contract execution and supplier onboarding

Supplier Relationship Management

• Oversee supplier performance, including SLA adherence, issue resolution, and continuous improvement initiatives

• Build and maintain strong relationships with Marketing Agency, Print, and BPO suppliers to ensure strategic alignment and service excellence

• Evaluate new supplier capabilities and industry trends to ensure Humana maintains a best-in-class supplier portfolio

Operational Excellence

• Manage a team of two associates, including oversight of financial spend tracking and data throughput

• Develop and maintain dashboards and reporting tools to monitor vendor throughput, error rates, and delivery metrics

• Lead process optimization initiatives to increase awareness and utilization of approved enterprise suppliers across the Marketing organization

Cross-Functional Collaboration

• Collaborate with IT, Compliance, Legal, and Marketing teams to ensure supplier processes align with enterprise goals and regulatory requirements

• Promote awareness of approved enterprise suppliers and their capabilities among internal stakeholders

• Triage and evaluate supplier requests from business partners and external vendors

Risk & Compliance

• Ensure compliance with healthcare communication standards, including CMS and Medicaid requirements

• Support audit preparation and risk mitigation efforts related to third-party engagements

• Maintain documentation and controls to support regulatory and internal audit requirements

Use Your Skills to Make an Impact

Required Qualifications:

• Bachelor's Degree in Business Operations, Marketing, Information Systems, or a related field or equivalent work experience

• 7+ years of experience in vendor management, clearinghouse operations, or marketing operations

• Proven success in managing third-party relationships and operational workflows

• Excellent analytical, communication, and stakeholder management skills

Preferred Qualifications:

• Strong understanding of healthcare regulations and communication compliance standards

• Experience with EDI systems, secure file transfer protocols, and communication platforms

• Familiarity with CMS and Medicaid communication requirements

• Background in audit preparation, risk management, or performance analytics

• Experience in process automation or system integration initiatives

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40

Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $126,300 - $173,700 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 09-25-2025

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.