Applications Manager

TITLE: Applications Manager
DEPARTMENT: Territorial Information Technology
STATUS: Full-Time, Exempt
PAY RANGE: $75,000 - $85,000
THE SALVATION ARMY MISSION:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
MAJOR FUNCTION:
Oversee and optimize the performance, maintenance, and development of The Salvation Army Mission Manager (TSAMM) and Microsoft 365 Applications ensuring these applications meet business needs and operate efficiently.
ESSENTIAL FUNCTIONS:
TSAMM Applications Management (65%)

• Build efficiency into the software program modules on the TSAMM platform.
• Manage the full lifecycle of the application, coordinating updates, patches, and new feature implementations.
• Review requests for new processes or updates to existing modules.
• Prepare progress reports to inform management of project status and deviation from goals.
• Monitor application performance, security, and compliance.
• Liaise between users, IT teams, and vendors including participation in committees.
• Ensure application security and compliance.
• Develop and maintain documentation and training.
• Coordinate and facilitate communication with the Commands and THQ Departments to define application software design, feature sets, workflow, etc. around business goals and requirements for new and existing technology implementation.
• Advise IT leadership on strategic TSAMM application systems conversions and integrations in support of business goals and objectives.

Microsoft 365 Applications Management (25%)

• Serve as Subject Matter Expert for Microsoft 365 applications.
• Provide Administration and Management to ensure continued functionality.
• Train users how to update and maintain their applications.

Builds & Maintains Business Relationships (10%)

• Works with specialists, technical consultants, and vendors concerning application software issues.
• Prepares proposals for the recommendation of application software products and services according to established organizational policies.
• Builds and maintains healthy relationships with 3rd party vendors, suppliers, and application developers.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong knowledge of TSAMM and related technologies.
• Proficiency in using and administration of Microsoft 365.
• Able to analyze business processes and transform them digitally.
• Able to work with various user groups and complete tasks or projects on time.
• Ability to learn new technologies and teach them to others.
• Excellent problem-solving and analytical skills.
• Strong communication and stakeholder management abilities.
• Proficiency in project management.

EXPERIENCE & EDUCATION:

• Bachelor's degree from an accredited college or university.
• Documented experience in advanced application management.
• Experience with Microsoft Sharepoint administration a plus.

PHYSICAL REQUIREMENTS:
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to operate a telephone.
• Ability to operate a desktop or laptop computer.
• Ability to lift up to 25 lbs.
• Ability to access and produce information from a computer.
• Ability to understand written information.
• Ability to travel via air and automobile within the Territory.

REPORTS TO: DIRECTOR OF SOFTWARE APPLICATIONS
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)