AI Implementation Analyst

AI Implementation Analyst

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About your role:

You will play a crucial role in designing, developing, and implementing AI-driven solutions that enhance our business processes and customer experiences. You'll work collaboratively with cross-functional teams to leverage AI in development lifecycles, ensuring smooth integration with existing systems and supporting operational excellence through DevOps practices. Your expertise will help us lead, innovate, inspire, and engage as we strive to be the best fintech on the planet.

What you'll do:

• Collaborate with business and technology stakeholders to identify AI/ML opportunities and design scalable solutions.
• Develop and maintain AI-enabled applications using .NET frameworks and modern development practices.
• Implement, test, and optimize AI models, integrating them into enterprise applications.
• Deploy and manage solutions across cloud platforms (Azure, AWS, or GCP), ensuring performance, scalability, and security.
• Contribute to DevOps pipelines for continuous integration, delivery, and monitoring of AI-powered systems.
• Apply AI tools and frameworks to accelerate the development lifecycle and improve software quality.
• Work with CCaaS solutions to enhance customer interaction platforms through AI-driven automation and analytics.
• Document implementation steps, technical workflows, and provide knowledge transfer to teams.

Experience you'll need to have:

• 3+ years of professional experience in software engineering or AI implementation.
• Strong programming background in .NET (C#, ASP.NET, .NET Core) and Python.
• Hands-on experience with AI/ML frameworks (TensorFlow, PyTorch, OpenAI, Azure AI Services).
• Proficiency with at least one cloud platform (Azure, AWS, or GCP).
• Knowledge of DevOps processes (CI/CD, Docker, Kubernetes, GitHub/GitLab, Infrastructure as Code).

Experience that would be great to have:

• Experience with Contact Center as a Service (CCaaS) platforms such as Genesys, Five9, or Amazon Connect.
• Exposure to microservices architecture and API-driven development.
• Familiarity with conversational AI, NLP, or speech analytics.

Important info about this role:

• We're better together. This role is fully on-site.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

Salary Range $66,000.00 - $105,600.00 These pay ranges apply to employees in New Jersey, New York, and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.