AI Global Demo Engineer Developer - Data Center

The Cisco Global Solution Engineering team (dCloud) empowers customers, partners, and Cisco employees to experience Cisco solutions firsthand on our cloud platform, through Customer Proof of Concept labs, training events, and test drives. By providing compelling demonstrations of how Cisco products enhance productivity, we help sales teams expand opportunities and accelerate the sales cycle.

We offer a comprehensive, integrated sales-enablement portfolio, including:

• Instant & Guided Demos: On-demand videos and interactive experiences with trusted content for learning about our technology.
• Scheduled Labs & Workshops: Deep-dive engagements for hands-on experience with our technology.
• Expert-Led Engagements: Validation of solutions and proof-of-concepts directly within customer environments.
• Pre-Sales Services: Customized templates and content for rapid proposals and RFP responses, aiding customer decision-making.

Your Impact

As a Data Center & AI Global Demo Developer, be instrumental in showcasing Cisco's innovative Data Center and AI technologies. Design, build, and maintain high-quality demonstrations and lab content accessible via dCloud. This is a hands-on role demanding a blend of technical expertise, automation prowess, and strong interpersonal skills to deliver engaging and effective product experiences that drive sales and customer understanding.

Demo Engineering & Development (60%)

• Collaborate with internal partners to gather requirements, then design and develop robust demo topologies and use cases.
• Develop compelling demo content demonstrating proprietary tools, virtual machines, appliances, simulators, and physical hardware.
• Optimize demo performance, efficiency, and stability using VMware vCenter, ensuring production-ready content.
• Partner with NetOps teams for the installation and maintenance of Cisco hardware within demo environments.
• Perform ongoing maintenance and administration of Cisco Data Center and AI product environments.
• Drive automation initiatives using Python, Terraform, PowerShell, and REST APIs to streamline demo creation and deployment.
• Collaborate with engineering and business teams to create, test, and problem solve engaging demo/lab/story guides, enhancing field sales efficiency and utilization.

Platform Design & Documentation (15%)

• Lead the design and documentation phase for all projects, applying standard tools (e.g., Visio, PowerPoint, Jira) to produce clear, comprehensive user guides and project plans.
• Ensure all produced demo content is accompanied by intuitive and accurate documentation for end-users.

Project Management & Partnership (10%)

• Identify, prioritize, and lead all project-related tasks, effectively presenting goals, objectives, and progress across all levels of the organization.

Technical Support & Issue Resolution (10%)

• Provide experienced technical support to L1/L2 engineers and Program Managers, ensuring demo functionality and availability.
• Diagnose, replicate, and resolve technical issues, including remote problem solving and implementing fixes to successfully lead and handle customer issues to resolution.
• Proactively recommend preventative measures to on-site support staff to minimize future demonstration disruptions.

Training & Customer Engagement (5%)

• Lead technical training labs and presentations for internal and external customers, optimally communicating the business value and technical capabilities.
• Educate users and guide customers through the evolution from "Learn," "Experience," and "Validate" to "Decide" on Cisco solutions.

Minimum Qualifications

• 5+ years of relevant professional experience in a technical role.
• Proven technical expertise across multiple Cisco Data Center technologies, such as Cisco Nexus (VXLAN EVPN/ACI), Storage (MDS), Compute (UCS), Hyperconverged Infrastructure (HCI) or other relevant technologies such as Kubernetes, AI/ML and Splunk.
• Excellent communication skills, with consistent track record to produce written guides and deliver compelling presentations to technical audiences.

Preferred Qualifications

• Certifications: Cisco Certifications (CCNA, CCNP, or CCIE), VMware, or NVIDIA.
• Bachelor's degree in Computer Engineering, Computer Science, or a closely related technical field.

Why Cisco

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future!

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you!

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