AC Hotel Dallas Frisco - Front Desk Supervisor

Address 4343 Frisco Green Ave, Frisco, TX, 75034

Job Description

Join Our Team as a Front Desk Supervisor

About Us:

As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.

KEY SKILLS/RESPONSIBILITIES

• Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences.Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
• Operational Oversight: Track logs and reports to ensure all processes are follwed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Financial Responsibilities: tay informed about rates, packages, and promotions, and help maximize room revenue.
• Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates.
• Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively.
• Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
• Technical Skills: Enter, track, and report information in the brand systems.

EDUCATION & EXPERIENCE

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• High School diploma or equivalent required; college coursework in a related field helpful.
• Previous supervisory experience preferred.
• Must have a valid drivers license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
If you are looking for a great growth opportunity, look no further. The AC and Residence Inn Dallas Frisco is a unique complex that offers two brands under one roof. Our properties offer a combined 300 rooms with modern touches throughout designed to create harmonious and intriguing experiences for our guests. We have the pleasure of serving many of the businesses within close proximity of the hotels in addition to sports teams/sporting events, etc. Our guests are energized by our location as we are within walking distance to The Star and a variety of eateries. They are also able to fuel up with their favorite Starbucks beverage at our licensed store, relax in our AC Lounge with a craft cocktail or mingle with peers in our meeting space. Creating this amazing environment for our guests begins with our team members who are proud to be connected to our fast-paced teamwork driven environment. Cross-training opportunities are supported and rewarded on our team members journeys to master two brands. Great property to bridge gap between Select Service and Full Service. Our culture defined is To create warm memories and energizing connections with our guests and fellow teammates that make their lives more enjoyable. We are thrilled to meet you and welcome you to our team.

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