Front Office Manager - Private Hotel & Training Center

Pyramid Global Hospitality Front Office Manager

Welcome to Pyramid Global Hospitality, where we prioritize our people. We are dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a people first culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description: Deloitte Hotel & Conference Center

High-end private hotel and conference center called Deloitte University. Closed to the public. Currently 800 hotel rooms - all single occupancy, no suites. Expanding to 1400 rooms early 2026! Three restaurants including a Starbucks. 105,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms. Fitness Center, jogging trails and sports fields. All professional clientele. No weddings, holiday parties, school groups, or other social-type events. Located in Westlake, Texas - near Keller, Southlake, and Roanoke.

Benefits & Perks

Awesome employee focused culture with many employee events! Eligible for holiday pay starting immediately. 10 paid holidays per year. Up to 14 vacation & sick days per year. Many opportunities to grow and transfer to new positions. Free lunch in our newly remodeled Employee Cafe. Eligible for medical insurance and other awesome benefits within 30 days of employment. Employer matching 401k. Tuition reimbursement. Free parking on-site. Free uniforms and we will clean them!

Overview

The Front Office Manager supports the Director of Front Office in overseeing all aspects of Front Office operations, including the Front Desk, Front Services, Valet Parking, Communication Center, and Group Reservations. This role ensures exceptional guest service, assists in financial and personnel management, and helps maintain operational standards and compliance.

Responsibilities

• Recruiting, interviewing, training, coaching, discipline, and conducting performance appraisals for direct and indirect reports.
• Creating schedules and approving employees' time, time off, and shift changes.
• Assigning, training, supporting, and directing staff to carry out the basic operation of their roles to give maximum efficiency and performance, maintaining the policy and standards of the property.
• Coaching, developing, and providing feedback to staff for the continued growth in their current and future positions within our company.
• Monitoring, troubleshooting, and being the expert for the operation of Front Office technology such as the following software applications: property management and reservations, point of sale, luggage retrieval, valet parking intake, conference badging, and more.
• Ensuring that the Front Office follows all systems, control policies, and procedures.
• Ensuring all guest incidents are resolved and reported correctly in an efficient and professional manner.
• Reviewing and adjusting to the current and future payroll and other expenses to ensure the department consistently meets our financial expectations based on property occupancy.
• Ensuring exceptional guest service is delivered in the Front Office including front desk, front services, communication center, and group reservations.
• Ensuring all group rooming lists are accurate and coordinate any special group requests.
• Ensuring all guest name badges and key packets are created accurately and on time including ensuring all guest special requests are completed before the guest checks in.

Qualifications

2 years supervising experience required. 1 year experience managing other managers or supervisors preferred. 3 years' experience in the hospitality industry required, preferably in the Front Office, Guest Services, or Bell Services operations of a hotel. Strong computer skills. Proficient in Microsoft Excel and Outlook. Microsoft Teams, Word, PowerPoint, and OneNote experience desirable. Strong knowledge of a Hotel Property Management System required. Infor experience desirable. Texas Driver's License with good driving record required.