AC Hotel Dallas Downtown - Front Desk Supervisor

AC Hotel Dallas Downtown - Front Desk Supervisor Address 1712 Commerce St, Dallas, TX, 75201

Job Description

Join Our Team as a Front Desk Supervisor

About Us:

As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.

KEY SKILLS/RESPONSIBILITIES

• Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences.Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
• Operational Oversight: Track logs and reports to ensure all processes are follwed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Financial Responsibilities: tay informed about rates, packages, and promotions, and help maximize room revenue.
• Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates.
• Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively.
• Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
• Technical Skills: Enter, track, and report information in the brand systems.

EDUCATION & EXPERIENCE

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• High School diploma or equivalent required; college coursework in a related field helpful.
• Previous supervisory experience preferred.
• Must have a valid drivers license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Relax and recharge at AC Hotel Dallas Downtown. With a perfect blend of Southern hospitality and elevated minimalist style, our hotel in downtown Dallas TX, offers a modern oasis in the heart of North Texas. Unwind in our spacious rooms with chic decor, plush bedding, mini fridges, workspaces, free Wi-Fi, and more. Start your morning with a European-style breakfast on-site at our AC Kitchen, and join us for cocktails in the evening at our AC Lounge. During your stay, enjoy easy access to Fair Park, Deep Ellum, American Airlines Center, the House of Blues, the Kay Bailey Hutchison Convention Center, and the Dos Equis Pavilion. Host meetings and events in our stylish venues with AV equipment, and offer traveling attendees more convenience with our prime location near Dallas Love Field and DFW Airport. Whatever brings you here, discover a stay beyond the ordinary at AC Hotel Dallas Downtown. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

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