Worldwide Service Supply Demand Product Planner, AppleCare

Worldwide Service Supply Demand Product Planner, AppleCare

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The AppleCare Business Operations team is looking for a dynamic and motivated candidate for the position of Worldwide Service Supply Demand Product Planner. This role is an opportunity for a dedicated individual to apply their eye for business, technical skills, project management skills, and analytical skills to deliver timely and relevant demand forecasts. The Worldwide Service Supply Demand Product Planner will manage demand forecasting and planning for a part of the AppleCare business. The candidate needs to be confident in working with cross-functional teams and in using analytics to build and improve forecasting method. They will be required to analyze large amounts of data, identify significant trends, and adjust to meet an ever-evolving demand landscape. The candidate should also be able to effectively communicate data analysis and forecast impacts to a broad audience of AppleCare internal customers. The candidate should be a creative problem solver, who is passionate about building, maintaining, and driving innovative process and methods to deliver outstanding customer service.

We make sound planning decisions and support those decisions with analysis and insights backed up with data. As a team, we complete root cause analyses and develop mitigation plans for any unexpected demand changes. You work with cross-functional team members in Engineering, Procurement, Channels, Readiness, Capacity Planning, and Supply Planning to execute the most cost-effective supply chain solutions for AppleCare. You will play a leadership role in the standardization of deliverables; ensuring adherence to commitments.

Minimum Qualifications:

• BS degree, 5 years in a service, manufacturing, logistics operation or equivalent.
• Experience in forecasting or planning
• Adept at merging data from a variety of sources to generate conclusions through analysis Expertise in creating reports and analytics dashboards in Tableau

Preferred Qualifications:

• MS/MBA in Supply Chain or Operations is a plus.
• Good programming skills in SQL and Python or R preferred
• Experience with database technologies like Teradata, Oracle and MySQL preferred

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.