Workday Support Specialist

Workday Support Specialist

Full time, direct hire

Location: onsite in Hampton Roads, VA

Candidates must be willing to work onsite in Hampton Roads, VA. Candidates must be authorized to work without sponsorship now or in the future.

The Workday Support Specialist will maintain support for security and workflow configuration across the client's Workday HRMS application. Support for Workday to include primary point of contact for security and workflow configuration, reviewing, documentation, certification, process improvements, troubleshooting and username/password issues. Position also provides support for special projects, ERP testing, reporting, system monitoring and other related assignments. Includes working to design, test and implement technical solutions to support needed reporting, forms and integrations as defined by business requirements across ERP applications.

Duties include, but are not limited to:

• Maintain application security configuration across applications.
• Maintain workflow approval configuration across applications.
• Provide username and password support for applications.
• Create and maintain documentation for all Application Security and Workflow procedures.
• Assist with training as needed to staff for initial system access.
• Create and maintain training documentation as needed.
• Gather requirements for assigned tasks to design, build(configure) and test of production fixes and enhancements.
• Perform projects and other related assignments as needed.
• Perform re-certification for system access per policy.
• Perform audit support tasks as assigned.
• Provide support for ERP team devices to include troubleshooting, quarterly reviews and patching.
• Create reports as requested to assist in monitoring and troubleshooting.
• Create requested documentation; in a manner that is consistent with company standards and procedures.
• Use of HRMS development and reporting tools to support reporting, integration and other related assignments.
• Use of HRMS development and reporting tools for special projects, ERP testing, reporting, system monitoring and other related assignments.
• Must be able to communicate effectively with business users.
• Must be able to respond to requests to username and password issues in a manner that ensures customer satisfaction.
• Manage records created and received in compliance with the client's Records Management Policies and Procedures.

Required Knowledge, Abilities and Skills essential to Job Functions:

• 3+ years demonstrated technical Workday experience with the following:
• Workday HRMS Application Security
• Working to provide HRMS system solutions for Workday.
• Workday HRMS Workflow experience.
• Creation and maintenance of various Workday Services for Integration with 3rd party vendors.
• Proven experience creating and updating custom reports in utilizing Workday reporting tool(s).
• Ability to logically troubleshoot technical problems. Strong analytical & problem-solving skills.
• Understanding of the systems development lifecycle.
• 3+ years demonstrated experience developing application solutions for relation database applications.
• Demonstrated ability to work effectively with end-users, technical team members and management.
• Workday Technical functional knowledge in two more of following Workday Functional areas: HR, Payroll, Benefits, Recruiting or Time Reporting.
• 3+ Superior Technical proficiency with relational databases for reviewing data, troubleshooting, developing user reports, and testing/validating source system data.
• Must have strong writing skills and be able to create test scripts, procedures, training documentation etc.

Training and/or Education: Minimum requirements include an Associate's degree from a two-year accredited college in Business Administration, Information Systems, or a related field; or equivalent combination education and experience.

Required Experience:

• 3+ years' experience or equivalent combination of education, training, and experience in providing operations support, quality customer service and troubleshooting capability for Workday's HRMS software solution.
• 3+ Superior Workday Technical proficiency with relational databases for reviewing data, troubleshooting, developing user reports, and testing/validating source system data.
• 3+ years' proven workflow, application security and 3rd party integration experience supporting Workday.

Licenses or Certificates: Possess a valid Drivers License. Acquire a Virginia Drivers License within 60 days after the date of hire (in instances when an out of state license is not the applicants current state of residence).

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.