View Job Description - Maintenance Manager

Maintenance Manager

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!

Cumberland Farms is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

The Maintenance Manager is responsible for overseeing maintenance operations across multiple locations, with a focus on keeping equipment reliable and minimizing downtime. Available 24x7 as Tier 2 responder coordinating closely with dispatch team. This role works closely with operations, marketing, and other departments to ensure equipment is available and functioning efficiently. The manager leads maintenance vendors and ensures their work aligns with company standards and regulatory requirements. Key responsibilities include coordinating with store operations, the Regional Manager, dispatch, the in-house maintenance team, and the parts warehouse to keep stores running smoothly. Success in this role requires strong technical knowledge, sound judgment, and the ability to manage competing priorities in a fast-paced environment.

Responsibilities:

1. Manage day-to-day maintenance operations for HVAC, refrigeration, food/beverage, fueling systems, general maintenance/plumbing/electrical trades.

2. Source, onboard, and manage third-party maintenance vendors for specialized trades, while ensuring vendors meet performance standards and safety requirements.

3. Review repair estimates, approve invoices, and track maintenance spend against budget targets.

4. Oversee maintenance work order system (e.g., ServiceChannel), ensuring accurate dispatching, timely completion, and documentation.

5. Support asset tagging and condition assessments to track equipment lifecycle and plan replacements.

6. Respond to and manage emergency facility issues, including fuel leaks, pump failures, storm damage, or HVAC outages, while coordinating with operations and Health & Safety teams to minimize business disruption.

7. Collaborate on capital projects for major replacements or store remodels.

8. Lead or support facility improvement projects, such as canopy upgrades, site drainage repairs, or remodels tracking timelines, budgets, and contractor performance from scope development through closeout.

9. Provide regular updates to leadership on maintenance performance, vendor issues, and capital needs.

10. Communicate with store teams regarding maintenance priorities, delays, and expectations.

Working Relationships:

Store personnel, SSC personnel, vendors

Requirements:

Minimum Education: High School or GED

Preferred Education: Bachelor's degree or equivalent experience

Minimum Experience: Extensive experience in maintenance (10+ years), management experience, strong technical knowledge of mechanical, electrical, and facility systems, and skills in budgeting and project management. Excellent organizational and communication skills. This role may require travel within the region to oversee multiple sites

Preferred Experience: 5-10 years of equivalent work experience. License or certification in a trade (plumbing, electrical, HVAC, construction supervisor, etc.). Demonstrated expert working knowledge of service station equipment. Management/project management training.

Licenses/Certifications: Valid driver's license.

Soft Skills:

• Comfortable talking and interacting with others
• Strong communication skills
• Detail and process oriented
• Microsoft suite

Travel:

Travel as needed

Hours & Conditions:

Must be available 24/7 to manage tier 2 ER situations

Physical Requirements:

Additional Info:

At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.