Acute Pain Strategic Operations Manager

Acute Pain Strategic Operations Manager

The Acute Pain Strategic Operations Manager will play a critical role in supporting the operations, planning, and execution of activities across the Acute Pain program. This individual will facilitate both daily and weekly huddles, provide cross-team administrative support, ensure seamless coordination of medical initiatives, and maintain tools and workflows that enable efficient and compliant execution of the team's goals. The role requires a high level of organizational acumen, digital literacy, and the ability to collaborate across multiple teams and stakeholders.

Key Responsibilities:

• Meeting Facilitation and Coordination
• Lead daily and weekly Acute Pain huddles including:
• Preparing and distributing agendas
• Taking detailed notes and tracking action items
• Following up with stakeholders to ensure task completion
• Cross-functional Administrative Support
• Serve as the point of contact for client's administrative functions including:
• New Activity Forms (NAFs), contracting, finance, HR, and other operational touchpoints
• Digital Collaboration & Tool Management
• Manage Microsoft Teams channels and ensure effective content organization and communication
• Provide support and training for business tools (e.g., Microsoft Teams, Smartsheet, etc.) to enhance digital literacy and team efficiency
• Event & Congress Support
• Coordinate local and regional congress logistics (e.g., tracking deliverables, managing travel and booth logistics, documentation, HCP/TL events)
• Content and Communication Support
• Assist in the drafting, coordination, and finalization of internal and external content in collaboration with cross-functional stakeholders
• Onboarding
• Manage and execute onboarding processes for new team members to ensure quick integration into the team and tools
• Budget Management
• Support budget reconciliation in partnership with the Pain Project Manager and Finance team
• Project and Workflow Management
• Maintain and optimize internal workflows, ensuring timely and efficient information flow across teams
• Support execution of Launch Plan tactical activities, including maintenance of the Acute Pain Tracker

Qualifications:

Required:

• Bachelor's degree or equivalent professional experience
• 3+ years in an operational, project management/coordination, or administrative support role, preferably within the pharmaceutical or healthcare industry
• Advanced Digital Literacy: strong experience with digital tools including Microsoft Teams, Smartsheet, and Microsoft Office 365 Suite
• Excellent organizational skills and attention to detail
• Excellent communication skills: ability to work effectively across cross-functional teams

Preferred:

• Experience supporting medical affairs or commercial launch teams
• Experience working day-to-day with HCPs, i.e. Surgeons, Anesthesiologists, Advanced Practice Providers, etc.
• Budget management experience w/advanced Excel spreadsheet experience
• Familiarity with pharmaceutical compliance and regulatory requirements
• Ability to translate complex concepts through images w/advanced PowerPoint experience

Key Competencies:

• Extreme organization skills
• Service-oriented demeanor
• Proactive problem-solving
• Collaboration and stakeholder engagement
• Adaptability to function well in a fast-paced environment, with serenity
• Strong written and verbal communication
• High level of discretion and professionalism