Veterinary Technician Supervisor, AERA

Veterinary Technician Supervisor
 The Animal Emergency & Referral Associates in West Caldwell, NJ is seeking passionate and experienced Veterinary Technician Supervisors to lead and support our dedicated team!
 Founded in 1977 by a visionary team of veterinarians, the Animal Emergency Group was created to meet the growing demand for specialized around-the-clock emergency care for pets. As one of the first hospitals in the nation dedicated exclusively to small animal emergency medicine, it set a new standard in veterinary care. Recognizing the need for expanded services, the hospital evolved into Animal Emergency & Referral Associates (AERA) in the mid-nineties, introducing a range of veterinary specialties to better serve the local pet community. In 2016, AERA further strengthened its commitment to exceptional pet care by expanding its emergency services to operate 24/7, 365 days a year. From its humble beginnings as an after-hours clinic to its status as a premier multi-specialty veterinary hospital, AERA remains dedicated to innovation, expertise, and compassionate care for every pet it serves.
Position Overview:
The purpose of this position is to ensure quality and efficiency within the Technician Department so we may continue to provide excellent patient care. The Veterinary Technician Supervisor is the direct support between the doctors, hospital management, and nursing staff. They will be responsible for scheduling, employee performance, direct feedback, and training within their department. The Veterinary Technician Supervisor must maintain very high standards of culture, professionalism, accountability, while having the ability to communicate well with coworkers and management to ensure overall accuracy and satisfaction.
Compensation:

• $33-$42 based on skill level/experience

Anticipated Schedule:

• Full Time
  • 4x10 hour shifts
  • Days/Swing Shifts Available

Key Responsibilities:
This position requires senior level skill-set and knowledge, exceptional discretion, and leadership skills.

• Demonstrate and promote a positive culture and encouraging work environment
• Provide enhanced support and training presence on floor to medical team
• Provide clear image and frequently promote the shared values, goals, and direction of the hospital
• Scheduling for the nursing team, including approving time off and coordinating coverage
• Manage Dayforce (scheduling software)
• Schedule arrangements for when doctor is away- staff assigned to alt department, cover other days, or take PTO
• Communication & coordination between departments re. staffing, patient care, procedures, protocol, etc.
• Promote and assist with training for new and existing staff members, coordinate with team leads/shift leads
• Address staff concerns and performance issues in line with hospital expectations and Team Agreements
• Provide feedback with Nursing Leader, toward team on staff performance for evaluations
• Provide continuous feedback to staff- encouragement, reinforcement, and redirection
• Document check-ins, skills assessments, goal setting and follow-ups
• Assist with performance management, all levels of disciplinary actions, and documentation for nursing team members
• Collaborate with Nursing Leader, team on staff and department needs
• Encourage safe, happy, supportive, and progressive environment for staff to thrive
• Discourage negativity, gossip, and toxic behaviors
• Provide training and continuing education on and off the floor
• Be an active representative and participant in events that contribute to marketing, the advancement of our hospital image, and growth

Qualifications: Knowledge, Skills, and Abilities:

• Must be highly skilled and familiar with emergency and specialty medicine
• Experience as a Veterinary Technician Shift Lead
• Ability to work nights, weekends, and Holidays
• Must be dependable
• Ability to take direction from a variety of people under various situations and accurately follow instructions
• Capability of anticipating needs of doctors and nurses and show initiative
• Ability to react quickly and appropriately during emergency situations, and remain calm under pressure
• Excellent communication/people skills
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
• Good grooming and hygiene
• Must have team-oriented attitude and promote positive culture
• Ability to be a proactive problem solver and demonstrate leadership skills on the floor
• Considerable tact and diplomacy in dealing with staff and clients affected by a variety of problems
• Ability to work with and without direct supervision
• Previous management or supervisor experience a plus
• Capability to kneel, bend, & to lift various sizes of animals to treatment tables, without assistance at times

Preferred Qualifications:

• Bachelor’s Degree
• Certified Veterinary Technician (LVT, RVT, CVT)
• Proven Leadership/ Supervisor Experience

Benefits Include:

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development
• Uniform stipend
• Student Debt Assistance
• 6 Paid Holidays
• Recover Training and Certification for qualified staff
• Fear Free Training and Certification for qualified staff
• CE Reimbursement for qualified staff
• Access to VetBloom for RACE-approved continuing education and training

Why Choose AERA?

• Work alongside a compassionate and talented team dedicated to excellence in veterinary care.
• Make a meaningful impact by being an advocate for pets and their families.
• Enjoy a dynamic, fast-paced environment that keeps you engaged and challenged.
• Be part of a workplace that values your contributions and supports your growth.
• Ongoing opportunities for continued education such as lunch and learns hosted by various vendors and entities.

If you’re ready to take on a rewarding role that combines communication, organization, and compassion, we’d love to hear from you. Apply today and become an essential part of a team where your efforts truly make a difference—one pet and one family at a time!
 For more information about our hospital, please visit Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Manager, Assistant Manager, Practice Manager, Supervisor, Hospital Manager, Hospital Assistant Manager, Hospital Director
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Compensation details: 33-42 Hourly Wage

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