Helpdesk Technician

*Job Title:* Help Desk Support Technician *Location:* Hybrid - Remote with occasional onsite visits
*Workplace Type:* Hybrid
*Duration:* 6-Month Contract
*Pay Rate:* $20-$23/hr
*Job Summary:* The Help Desk Support Technician will provide remote technical support to users across the organization, ensuring timely resolution of hardware, software, and application issues. This hybrid role requires occasional onsite visits to the Burlington, VT location (once or twice a month).
*Key Responsibilities:*
* Deliver remote help desk support using troubleshooting tools and techniques.
* Provide excellent customer service and collaborate effectively with a close-knit IT support team.
* Troubleshoot and resolve issues related to Active Directory, virtual desktops, and general desktop tools.
* Log and escalate incidents accurately using ticketing systems.
* Support a wide range of IT applications in a complex healthcare environment.
* Coordinate with other IT staff to ensure seamless support delivery.
*Top Skills Required:*
* *Remote Help Desk Support* - Proven experience in remote troubleshooting and support.
* *Customer Service & Team Collaboration* - Strong interpersonal skills and a team-oriented mindset.
* *Active Directory & Virtual Desktop* - Hands-on experience with user account management and virtual environments.
* *Epic/Hospital Support* - Not required but highly preferred.
*Nice to Have:*
* Experience with service desk environments.
* Exposure to healthcare IT systems and workflows.
*Employee Value Proposition (EVP):* This is a great opportunity to gain experience with Vermont's largest medical center and exposure to *Epic*, a highly sought-after skill in healthcare IT. The hybrid model offers flexibility while still engaging with a collaborative team.
*Work Environment:*
* Hybrid setup with remote work and occasional onsite presence.
* Reporting to the Manager of IT Support.
* EST hours with shift flexibility.
*Why the Role is Open:* The Help Desk team is undergoing an upgrade to meet increased demand due to higher call volumes and tighter network affiliations.
*Benefits (Eligibility May Vary):*
* Medical, Dental & Vision Insurance
* Critical Illness, Accident, and Hospital Coverage
* 401(k) Retirement Plan (Pre-tax & Roth)
* Voluntary Life & AD&D Insurance
* Short & Long-Term Disability
* Health Spending Account (HSA)
* Transportation Benefits
* Employee Assistance Program
* Paid Time Off (PTO, Vacation, Sick Leave)
*Pay and Benefits*
The pay range for this position is $19.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Burlington,VT.
*Application Deadline*
This position is anticipated to close on Oct 7, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.