Veterinary Office Manager

Office Manager

VCA Veterinary Emergency Service & Veterinary Specialty Center is seeking an experienced veterinary client service professional to join our leadership team as Office Manager. This position oversees the dedicated customer service teams at our Madison, Middleton, and Janesville hospitals. The role of the Office Manager is vital to the daily operation of our hospitals, and will be responsible for (but not limited to) the following:

• Interview, hire, and train customer service associates
• Manage associate schedules and fulfill emergent staffing needs
• Performance reviews for our customer service teams
• Education and development of customer service associates
• Employee relations and communications
• Payroll calculations, goal calculations, time clock maintenance
• Organize and conduct customer service meetings
• Communicate effectively and routinely with the Hospital Director to discuss, evaluate, and plan for the welfare of the practice
• Check transactions for accuracy and missed services through regular audits
• Serve as an escalation point for client questions and concerns
• Serve as a contributing member on our hospitals leadership team

The ideal candidate should have a strong background in customer service, as well as, managing staff. Nights and weekends are required for this position.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!