Vendor Operations Management Coordinator - MyCare Ohio

Vendor Operations Management Coordinator - MyCare Ohio

Be part of an extraordinary team. The MyCare Ohio Plan program is to deliver high quality, trauma informed, culturally competent, person-centered coordination for all members that addresses physical health, behavioral health, long term services and supports, and psychosocial needs.

Location: This position is based in Ohio with a strong preference for Columbus, OH.

In-Office Expectation: Hybrid 1; This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Vendor Operations Management Coordinator is responsible for managing relationships with delegation vendors to ensure goals are achieved for an enterprise function.

How You Will Make an Impact:

Primary duties may include, but are not limited to:

• Manages the day-to-day execution of vendor agreements to ensure compliance, monitor quality, and when necessary, develop corrective action plans.
• Identifies discrepancies and disagreements between business and vendor partners with appropriate business for resolution
• Supports vendor management consultant in performing Readiness Assessments of vendors when a new vendor's service is rolled out or when an existing vendor's service is expanded or enhanced.
• Maintains all vendor profiles.
• Supports vendors with creation and maintenance of compliant governing documents and maintains SOPs and process flows.
• Tracks industry and vendors specific news and business updates.
• Maintains tracking of performance.
• Partners with IT regarding internal requirements and vendor interaction.
• Creates, reviews and approves vendor access to company systems.
• Reviews vendor performance reports and comments and works with Director of Service Coordination for clinical process strategies.
• May participate in fact-based negotiations of agreements and/or participate or lead cross-functional teams to implement services.

Minimum Requirements:

• Requires a H.S. diploma or equivalent; 3 to 5 years of increasingly responsible professional level contract management, vendor management experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• BA/BS degree in business or other related major preferred.
• Experience with OH Medicaid vendor and provider network strongly preferred.
• Experience with OH MyCare programs strongly preferred.
• LTSS experience to include creation of workflows and SOPs strongly preferred.
• Experience supporting a delegated vendor partner strongly preferred.