Principal Technical Product Manager , Amazon Robotics (AR)

Principal Technical Product Manager

We are seeking a highly skilled and innovative Principal Technical Product Manager to join our Amazon Robotics team. In this role, you will serve as the resident expert for a specific technology within Amazon's vast network, driving innovation, enhancing product design, and collaborating with cross-functional teams to shape the future of Amazon's robotics and automation systems.

Key job responsibilities:

1. Technology Expertise

- Serve as the Amazon resident expert on the given technology

- Maintain industry-leading knowledge in the assigned technology domain

- Provide technical guidance and consultation across the organization

2. Product Development and Management

- Work across Amazon networks to define requirements for standard products

- Create and maintain standard product documentation

- Drive enhancements in design for performance, maintainability, and reliability

- Lead research and development projects

- Network with supply chain partners to drive joint developments

- Serve as the core design expert for efficient and effective manufacturing at scale

3. Communication and Leadership

- Build consensus around a vision

- Lead technical team reviews and take ownership of outcomes

- Communicate effectively across various levels and functions

- Write and present strategic narratives to leadership and cross-functional teams

- Drive effective product discussions and distill clear requirements

- Handle escalations appropriately without damaging relationships

4. Problem-Solving and Technical Expertise

- Handle complex business and technology problems

- Understand system limitations, scaling factors, and architectural decisions

- Possess deep full-stack domain knowledge

- Apply broad range of analytics techniques

- Understand distributed systems architectures

- Define technical requirements (e.g., APIs, algorithms)

5. Execution and Impact

- Lead end-to-end design and delivery of simplified solutions

- Make trade-offs between short and long-term needs

- Mitigate long-term risks

- Perform on-call duties for the service area

- Develop product plans with clear, measurable success criteria

- Use technical judgment to test assumptions on design choices and fixes

6. Scope and Influence

- Work on one or more programs, potentially across an organization or country

- Mentor and develop others in product management best practices

- Manage the lifecycle of a technology service product used by external engineers/IT professionals

- Engage with customers throughout the service lifecycle

- Responsible for customer service adoption success and performance

A day in the life

Daily activities will include:

- Voice-of-customer meetings (often on-site at various Amazon locations)

- Writing of requirements for product modifications, new product development, or innovative new concepts

- Meeting with internal and external R&D and product commercialization team to drive strategic product decisions

- Participate in testing (both physical and simulated) of new product concepts

- Troubleshoot field issues with your product to understand the challenges faced and collect feedback for future improvements

About the team

The MHE Hardware team is a new and growing group within OneMHS. Our mission is to create the Amazon Standard MHE Hardware through a combination of in-house R&D and supplier IP partnerships. Our products will be the Amazon standard conveyance, sortation, non-AR robotics and custom mechanical machines and solutions used throughout the Amazon network of sites, including all miles. This team will be based in Cincinnati, OH but with a few key resources in other facilities or FBD. We will challenge the status quo every day and will insist on the highest standards in both our products and how we create and manage them. We will have the best product line in this industry, and the absolute best team is needed to create it.