Utilities CX Solutions Architect, Manager

Specialty/Competency: Functional & Industry Technologies

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 60%

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.

• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.

• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.

• Develop skills outside your comfort zone, and encourage others to do the same.

• Effectively mentor others.

• Use the review of work as an opportunity to deepen the expertise of team members.

• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.

• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Utilities CX Solutions team you will lead the implementation of innovative customer experience solutions that drive engagement and satisfaction. As a Manager you will supervise and mentor teams, fostering meaningful client relationships and navigating complex challenges. This role offers the chance to work at the forefront of technology in the utilities sector, leveraging your knowledge to identify opportunities for enhancement and drive impactful change.

Responsibilities

• Cultivate powerful relationships with clients to enhance engagement

• Identify areas for enhancement within the utilities sector

• Foster a collaborative team environment focused on excellence

• Utilize technology to enhance service delivery and client satisfaction

What You Must Have

• Bachelor's Degree

• 7 years of experience

What Sets You Apart

• Bachelor's Degree in Computer Engineering, Computer Science, Computer and Information Science, Management Information Systems, Information Technology, Engineering preferred

• Certifications and/or technical implementation experience with applications such as SEW SCM / SmartCX, SEW SMW, Oracle CC&B, SAP IS-U, SAP S/4, CRM applications, etc.

• Demonstrating technical leadership in enterprise-level applications

• Managing technical resources and vendor relationships

• Understanding DevOps and CI/CD methodologies

• Keeping up with Power and Utilities Industry technology trends

• Conducting journey mapping and persona creation

• Facilitating testing and validation of customer experience solutions

• Working with stakeholders to build technology roadmaps

Learn more about how we work:

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

As PwC is an?equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.?

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines:

The salary range for this position is: $99,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:

#LI-Remote