(USA) Senior Manager, Insights Consulting - Omni C...

Senior Manager, Insights Consulting - Omni CX and Growth Analytics

What if you could work in an environment where your analytical skills and insights acumen could help to revolutionize the future of retailing and make life easier for millions of customers? This role lets you activate insights from data analytics and research to improve e-commerce customer experience and drive digital engagement. In this role, you'll be a key contributor to the end-to-end knowledge, analysis, and action-driving insights to influence executive leadership, drive a better customer experience and deeper engagement with our customers.

What you will do...

• Drive ecommerce customer engagement by evaluating new potential innovations from the omni-fulfillment team.
• Improve ecommerce customer experiences by assessing customer reaction to new features and initiatives.
• Identify new opportunities and ways to drive online pickup and delivery customer growth by synthesizing data analysis and research
• Operationalize CX metrics and insights that will improve customer experience for Walmart ecommerce. Communicate effectively to achieve support and influence cross-functional stakeholders.
• Partner with e-commerce Product, Business and Operations stakeholders to translate challenging business problems into customer learning plans with clear objectives and appropriate methodologies (analytics & research) to drive business impact.
• Communicate findings and insights effectively to stakeholders in a clear and impactful manner.
• Analyze data using Hive SQL, Big query, and Google Cloud to generate insights and actions.

You'll make an impact by:

• Insight-Driven Problem Solving: Strong exploratory data analysis and market research skills with a proven ability to translate large, complex datasets into meaningful insights and actionable recommendations.
• Exceptional Communication Skills: Ability to communicate complex technical topics clearly and concisely, both verbally and in writing, to cross-functional audiences and leadership.
• Agility: Thrive in fast-paced environments with shifting priorities to deliver a point of view with available data while managing multiple projects and tight deadlines.
• Leadership & Collaboration: Proven ability to inspire, motivate, and align teams across functions, balancing competing priorities while driving success.
• Storytelling Ability: Leverage compelling data narratives to influence decision-making and drive business action.
• Technical Acumen: Familiarity with tools such as SQL, Python, and modern analytics/AI technologies to support metric development and deep-dive analysis.

You'll sweep us off our feet if

• You have 5+ years experience in both CX Insights and analytics, preferably with a related college and/or Advanced degree.
• You have 4+ years of experience with advanced SQL
• You have experience with primary research both qualitative and quantitative methods
• You have strong exploratory data analysis skills and ability to make analytical, data driven recommendations.
• You have strong written, presentation and verbal communication.
• You have experience successfully navigating a highly matrixed organization while working closely with teams across segments of the company.
• You are curious and seek to understand business problems beyond the task or data
• You thrive in ambiguity and have demonstrated ability to succeed in a fast-paced environment while managing multiple projects and tight deadlines.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $90,000.00-$180,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:

- Stock

Minimum Qualifications...

Bachelors degree in Business Administration or related field and 4 years experience in marketing research, data analytics, consulting, or related field OR 6 years experience in marketing research, data analytics, consulting, or related field.

Preferred Qualifications...

Customer Analytics in Retail Operations, Leading a cross-functional team, Supervisory Masters: Business Administration

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America