TX Logistics Specialist

TX Logistics Specialist

The Logistics Specialist is responsible for executing customer vehicle relocation service orders and managing all supporting business operations. This role involves customer order management, execution, and communication through email and telephone with staff, independent contractors, and pickup and delivery contacts. The specialist will maintain accurate data in each order tracked in the CRM.

Responsibilities

• Manage the execution of customer orders, ensuring precise adherence to customer instructions.
• Coordinate and schedule the timely pickup and delivery of customer vehicles.
• Oversee the completion of additional services such as vehicle detailing, titling/registration, and vehicle placement into storage.
• Maintain communication via email, telephone, and CRM with relevant parties, escalating issues to management as needed.
• Update CRM activities and notes promptly, maintaining accurate data and uploading necessary documents.
• Ensure compliance with internal policies and procedures, as well as applicable DOT regulations and federal, state, and local laws.
• Calculate and offer flat fees on orders in the absence of the manager or through their direction.
• Manage the storage facility, including vehicle inventory and movement, and ensure accurate vehicle condition reporting.
• Monitor and manage the team dashboard to keep orders progressing efficiently.

Essential Skills

• Ability to learn and utilize company systems and equipment.
• Outstanding customer service skills with the ability to provide up-to-date information.
• Effective time management and task completion skills.
• Confidence, assertiveness, and decisiveness in responding to position requirements.

Additional Skills & Qualifications

• High School Diploma.
• At least 6 months of customer service experience; inventory experience is a plus.
• Strong Microsoft Office Excel, data entry, and CRM experience.
• Advanced computer skills and a typing speed of at least 37 WPM.
• Strong written and verbal communication skills.

Work Environment

The position is based on-site, Monday through Friday from 8 AM to 5 PM. The work environment is fast-paced and involves multi-tasking in an office setting. The role requires comfort in communicating with independent contractors (truck drivers) to assign orders and serve as their main point of contact. The company offers opportunities for growth and is part of a women-owned, rapidly growing fleet transport company.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Rockwall, TX.

Application Deadline

This position is anticipated to close on Oct 21, 2025.