Temporary Senior Engineer, Technology Operations Center

Overview

Temporary Senior Engineer, Technology Operations Center for a nine-month assignment to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities

• Monitor infrastructure, applications, and network systems using enterprise tools (for example: ServiceNow, SolarWinds, SCOM, Uptrends, Squaredup); respond to alerts and incidents, perform initial triage, and escalate as necessary
• Maintain situational awareness of the IT environment and provide real-time updates to stakeholders; collaborate with support teams to resolve issues and restore services quickly; participate in shift rotations to provide 24x7 coverage
• Support change enablement activities and ensure proper validation and communication; generate and distribute operational reports and metrics
• Continuously improve monitoring and alerting capabilities; escalate incidents to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
• Use standard runbooks to mitigate or resolve incident and support requests and escalate to appropriate teams as necessary; participate in and track incidents from inception to resolution, including root cause analysis; support continuous improvement to internal processes
• Act with integrity, professionalism, and personal responsibility to uphold KPMG\'s respectful and courteous work environment

Qualifications

• Minimum three years of recent experience in IT operations, NOC/TOC, or systems monitoring
• Bachelor's degree from an accredited college or university is preferred; minimum of a high school diploma or GED is required; Certifications such as ITIL, CompTIA Network+, or similar are a plus
• Experience supporting other technologies such as IIS, VMware, Network, Cisco routers/ switches, Palo Alto Firewalls; proven experience working in cloud environments (AWS, Azure) is a plus
• Knowledge of monitoring platforms and analysis applications such as ServiceNow, SolarWinds, SCOM, Uptrends, Squaredup; some familiarity of databases such as SQL and Oracle servers is a plus
• Ability to work under pressure in a fast-paced environment; keen attention to detail and willingness to learn; strong analytical and troubleshooting skills
• Excellent verbal/written communication, problem solving, organizational and independent judgment skills to support an environment driven by customer service and teamwork; capability to build productive relationships with peers
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

Compensation and Benefits

KPMG LLP and its affiliates and subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant\'s skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.

KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.