Temple Transport Team Operations Manager (FT)(Temple Physicians Inc.)

Operations Manager

The Operations Manager oversees the daily operations of emergency medical services (ground and flight divisions) ensuring efficient operational readiness, compliance with regulations and maintains high standards of patient care. The role blends administrative leadership with field readiness and operations, requiring both strategic planning and hands-on coordination. Plans and coordinates the delivery of patient care and employee services with those of the Medical and administrative team members. Responsible for analysis and review of financial performance, preparation and review of budget, creation, maintenance, and analysis of statistical data pertaining to all aspects of program to include, transport volume and revenue, budget variances, accounts payable, purchased hours, etc. Oversight of internal billing process to include serving as liaison with and compliance of program to include HIPPA training/enforcement, billing, and policies and procedures. Works in concert with Health system finance teams to ensure a collaborative approach to reporting, data collection key op metrics. Participates as a member of the T3 management team with respect to planning, policy formulation, and administrative decision making.

Education

Associate's Degree in EMS, Healthcare Administration or related field Required

Bachelor's Degree in Healthcare related field Preferred

Experience

5 years experience in Emergency Medical Services (EMS), including 911 and transport experience Required

Demonstrated understanding of EMS operations and transport (ground and/or air) considerations and previous EMS industry experiences specific to operating within the construct of an urban academic medical center Required

2 years of EMS supervisory or management experience Preferred

Licenses

Paramedic Certification Required

Basic Life Support Required

Advanced Cardiac Life Support Required

Advanced Pediatric Life Support Required or Pediatric Advanced Life Support Required

EMS Vehicle Operator Required

Drivers License Required

Neonatal Resuscitation Program Preferred

Cert Flight Paramedic Preferred or Critical Care Paramedic Cert Preferred

Natl Reg. Emergency Med Techs Preferred