Telephone Operator

Full-Time Telephone Operator

Are you ready to make a meaningful impact every day? UPMC Chautauqua is seeking a dedicated Full-Time Telephone Operator to join our team on the second shift, primarily working from 2:30 PM to 11:00 PM or 3:30 PM to 12:00 AM, with rotating weekends and holidays.

If you have prior medical and customer service experience, this is your chance to be the vital link connecting the public and hospital departments during both routine and emergency situations.

Join us and benefit from a comprehensive Total Rewards Benefits package, along with exciting opportunities for career growth and development. Become an essential part of our healthcare communityapply today and help us provide exceptional care through seamless communication!

In this role, there will be the opportunity to:

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested.
• Answer multiple lines while maintaining good customer service.
• Determine callers' requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

Required:

• High school graduate or equivalent.
• One (1) year of experience answering and processing calls through automated phone system OR one (1) year of customer service experience.
• Must be able to work all shifts, 7 days a week.
• Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Preferred:

• Prior medical experience.
• Prior customer service experience.
• Licensure, Certifications, and Clearances:
• NYS Staff Exclusion List (NYSEL)
• UPMC is an Equal Opportunity Employer/Disability/Veteran