TELEPHONE OPERATOR

Mount Auburn Hospital Operator

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

All telephone calls to the hospital operators are answered with courtesy and requests are processed efficiently using various computerized telephone, radio paging, and directory systems. Emergency procedures are acted upon immediately and without error. Patients receive telephone service in a timely and understanding manner.

Essential Duties & Responsibilities (including but not limited to):

• Answers internal and external telephone calls, providing information regarding names, locations, and telephone numbers; availability of on-call staff; dialing instructions; interpreters. Provides patient information in absence of a receptionist. Screens call to various units.
• Operates various computerized telephone and radio paging systems, both primary and secondary systems to process all calls efficiently.
• Functions as a key person during emergencies, such as cardiac arrest, stats, external disasters, fire alerts, etc., by determining the nature of the emergency and initiating designated procedures.
• Checks frequently for admissions, discharges, and transfers, determining and performing action necessary in providing telephone service to patients.
• Remains alert to equipment or system malfunctions and reports to appropriate personnel.

Minimum Qualifications:

• Ability to read and write at a level normally acquired through completion of high school.
• Minimal of eighty hours of on-the-job training experience necessary to become independently familiar with various equipment, terminology, policies, procedures, etc.
• Interpersonal skills to communicate effectively with callers and office visitors to provide information with courtesy and tact and to maintain positive working relationships with peers in a confining environment.
• Speed and accuracy in using VDT keyboards, normally acquired through basic typing or computer experience, at least 30 wpm preferred.
• One year of experience in healthcare is preferred.
• At least 1 year of telecom/switchboard experience in healthcare preferred.

Physical Requirements & Environment:

• Normal office environment, and is sedentary 95% of the time.
• Repetitive hand movement and visual concentration at the video display terminal over 90% of the time to view information.
• Communicates via the telephone over 95% of the time.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled