Technical Writer, AHS Integrated Learning & Technology

Sr. Technical Writer

Amazon Health Services - Integrated Learning & Technology (ILT) exists to build competent, resourceful, and passionate team members who are committed to delighting our customers. We do this by constructing fast, effective, and purposeful learning products and services that: a) uphold accreditation standards; b) support performance excellence; c) strengthen AHS culture and d) foster professional development.

About the Role

We are seeking a customer-obsessed Sr. Technical Writer with experience designing, delivering, and maintaining documentation for tech and non-tech audiences. You will own the creation of documentation and material using a variety of authoring tools and technologies. You will establish, maintain, and optimize the site architecture and standards to support user access, readability, continuous improvement, evergreening, and localization. You will act as an internal and external ambassador for Amazon, AHS, and ILT, role modeling Amazon Leadership Principles.

The right person for this role has a passion for learning, others' success, excellence, and business impact. They enjoy and thrive in an innovative, dynamic organization. They are comfortable and confident in a highly ambiguous and iterative environment. This person possesses high ownership and the ability to find solutions and a path forward when challenges arise. They are able to collaborate effectively with the engineering team and key user groups to produce effective and trusted documentation libraries.

Key Job Responsibilities

• Create, launch, evergreen, and optimize documentation libraries using a variety of authoring/distribution tools and technology.
• Establish and implement site-wide information architecture to support easy access, navigation, readability, scaling, and evergreening.
• Equip contributors to document sites to comply with info architecture and documentation/writing standards.
• Manage multiple complex documentation tasks and projects with little or no oversight.
• Work effectively within a learning team to support varying workloads and business needs.
• Collaborate effectively with tech and non-tech audiences to output trusted documentation libraries.
• Communicate clearly and effectively to a wide range of target audiences, including engineering, technical operations, and development teams.
• Assist engineers in drafting user-facing content.
• Interpret business process, process narrative, and configured systems to determine the simplest set of instructions for completing a specific task.
• Create, edit, and validate procedural instruction documentation.
• Lead and/or participate in process and system walk throughs, including conducting technical reviews of documentation to ensure accuracy.
• Innovate to improve the user experience and documentation standards.
• Build and maintain productive, trust-based relationships with internal and external organizations and stakeholders, cross-functional team members, sponsors, learners, and colleagues.