Technical Support Tech II

Our client, a leading organization in the technology support sector, is seeking a dedicated and skilled Technical Support Tech II to join their dynamic team. As a Technical Support Tech II, you will be an integral part of the Customer Support Department, providing essential technical assistance to end users for hardware devices and related products. The ideal candidate will demonstrate excellent communication skills, attention to detail, and high organizational abilities, which will enable them to thrive in a fast-paced, customer-focused environment.
Job Title: Technical Support Tech II
Location: New York, NY | Fully onsite
Pay Range: $34.00 per hour
What's the Job?

• Provide technical support to end users via phone, email, and personnel requests, ensuring a positive customer experience.
• Identify, research, and resolve hardware and device-related issues, including TV sticks and appliances.
• Create and manage support tickets, documenting troubleshooting steps and resolutions accurately.
• Respond within Service Level Agreements (SLAs) to ensure timely issue resolution.
• Escalate complex issues to engineering teams when necessary and follow up to ensure resolution.

What's Needed?

• Bachelor's degree in a related field is required.
• 3-6 years of experience in a technical support role, particularly hardware troubleshooting.
• Experience with ticketing systems and customer support software.
• Familiarity with AI search tools and troubleshooting documentation.
• Strong written and verbal communication skills, with the ability to handle difficult conversations professionally.

What's in it for me?

• Opportunity to work with a forward-thinking organization in a supportive environment.
• Engage in meaningful work that makes a difference for end users.
• Develop your technical skills and grow your career in a vibrant industry.
• Be part of a diverse and inclusive team that values your contributions.
• Access to ongoing training and professional development opportunities.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.