Technical Project Manager & Data Architect

Competencies: Data Architecture and Modeling, Project Management Experience (Years): 8-10 Essential Skills: Role: Technical Project Manager & Data Architect - Contact Center backgroundLocation: Cupertino or Austin (3 days hybrid model) or remote with overlap of hours with PST time zoneHelp with a large contact center platform migration. Ideally, a good communicator with experience in large enterprise projects, data warehousing, technical documentation, and project management and/or data architecture. Contact center tech experience, particularly Genesys, is a plus. An experienced technical project manager and data architect to managethe business data and reporting needs of a large contact center platform migration project. Work closely with other cross-functional teams to deliver data and reporting design, documentation, change coordination, and testing during the migration of its contact center platform which is shared with other business units. This individual will shepherd the data and reporting design of the project, coordinate changes to reporting semantics and other instruments, regularly socialize project status updates and business reporting impacts with stakeholders, document the new end-to-end data flows and objects, develop and execute data testing, and ensure data integrity and business continuity between both old and new platforms within the existing reporting infrastructure.Required qualifications:* Strong written and verbal communication skills* Technical project management* Change control and testing management* Enterprise data warehouse experience* Business operational and historical reportingPreferred qualifications:* Contact center experience* Genesys Engage and/or Cloud CX* Genesys ICON and/or A3S* DataHub, data stewardship, knowledge management* Snowflake / AWS, SQL* Tableau* in-house tools: Maestro, Monsterboard, Prism / Core, DataDoor, UDM
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.