Technical Program Manager, eero Software and Services

Technical Program Manager

At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe. Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we're looking for you to join us in shaping the future of the connected home.

The team at eero is looking for a Technical Program Manager to accelerate the delivery of new software products and features to serve our customers. This individual will focus on projects and products spanning multiple cross-functional engineering and business teams, with the opportunity to make an impact for our customers spanning retail, B2B, infrastructure, data, and third party partners.

Key Job Responsibilities

What you'll do:

• Assist product managers, software development managers, and technical leads in building accurate product roadmaps that account for cross-team dependencies and minimize delays.
• Work closely with project stakeholders to understand their schedule, cost, functionality, product success and quality requirements. Ensure these are clearly documented and communicated back to stakeholders and any teams involved in the product development process.
• Maintain and communicate the cross-team project schedule. Collect, analyze, and report metrics that clearly and accurately reflect progress against planned goals and deliverables.
• Lead and manage technical deep dives such as requirements definitions, UX design, product overviews or strategy narratives aimed at both internal and external partners to build buy-in and to evangelize new product development.
• Maintain Jira projects, create Confluence pages with project execution plans, and contribute to drafting product specifications.
• Ensure that schedule changes are tracked and communicated efficiently to the right people at the right cadence, e.g., regular weekly status reports, daily updates during critical periods, conference calls for urgent issues, etc.
• Lead post-project retrospectives that maximize learning. Ensure that appropriate improvements are incorporated into our development processes.

About the team: The Software and Services team at eero builds products and services that drive core customer experiences. It spans a broad set of stakeholders that could include retail customers, technicians, CX Support Agents, Internet Service Providers, third party partnerships, vendors, and internal eero teams.