Talent Acquisition Operations Analyst

Adjudicator I

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary: The Adjudicator I performs background investigation review, individualized assessments (which may include interviews of prospective and current employees), and adjudication recommendations. All activities are performed with a high degree of confidentiality and professionalism. The Adjudicator I must be organized, maintain a high level of documentation accuracy, and have the ability to work within established timelines and service level agreements to ensure efficiency and a positive experience for impacted individuals, both internal and external. The Adjudicator I must be knowledgeable of applicable laws related to background investigations and consumer reporting, including but not limited to the Fair Credit Reporting Act and EEOC Guidance related to the "Consideration of Arrest and Conviction Records in Employment Decisions". The Adjudicator I must also understand, contribute to, and comply with internal process documentation and policy in order to mitigate risk, ensure compliance, and protect company assets.

Essential Duties & Responsibilities:

• Review completed background investigations including social security number verification alerts; federal, state, and county court information; sex offender, child abuse, and other registry findings; and motor vehicle records
• Conduct individualized assessments in accordance with company policy, which may include conducting interviews with prospective and current employees related to additional details about the background investigation findings
• Document all evaluation and interview notes
• Evaluate the details of the background investigation, interview notes, and all other documentation and deliver an adjudication recommendation
• Comply with all policies and procedures
• Conduct all activities with a high level of accuracy and confidentiality, while maintaining service levels, and delivering a seamless service experience
• Assist with updating policies and procedures as requested

Required Qualifications:

• Five (5) years of experience with corporate background investigation programs
• Excellent communication skills, interpersonal and written
• This is a hybrid role. The selected candidate must work on-site at least 3 days per week at the following location: 100 Highland Corporate Drive, Cumberland, RI.

Preferred Qualifications:

Bachelor's degree or equivalent number of years of experience

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: The typical pay range for this role is: $43,888.00 - $93,574.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, 401(k) plan (including matching company contributions), and employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.