Systems Support Manager

Position Details
Position Information
Recruitment/Posting Title
Systems Support Manager
Posting Number
25TM0385
Department
Online and Hybrid Learning
Overview
Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.
For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2023 list. Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities.
Posting Summary
Rutgers, The State University of New Jersey is seeking a Systems Support Manager for Online and Hybrid Learning.
Among the key duties of the position are the following:

• Provides support to the Assistant Director of Enrollment Services at the Office of University Online Education Services (UOES) in the area of non-credit registration, relative to both internal customer service and end user support.
• Handles student account creation, course registration, financial processing, correspondence, and transcript generation, as well as overall system management and technical support.
• Serves a lead role in evaluating and assessing the current non-credit registration platform, as well as researching and, if/when applicable, implementing a replacement non-credit registration and event management system.
• Provides continued customer service, training and technical support related to its use by internal and external users.
• Performs professional work that requires knowledge of non-credit, continuing education and data management.

FLSA NonexemptSalary Details
$33.00 - $43.00/hourly
Offer Information
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.
Benefits
Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits
• Life insurance coverage
• Employee discounts programs

For detailed information on benefits and eligibility, please visit: .Position Status Part Time
Working Hours
Up to 19.50
Daily Work Shift
Work Arrangement
Payroll Designation
PeopleSoft
Terms of Appointment
Temporary Staff Appointment - Hourly
Qualifications
Minimum Education and Experience

• Bachelor's degree in a related field and two (2) years of professional experience in administrative oversight and/or implementation of web-based data management systems, including on-boarding and training of new users; or an equivalent combination of education and/or experience.

Certifications/LicensesRequired Knowledge, Skills, and Abilities

• Demonstrated communication skills and customer service support, data management, and reporting.
• Computer literacy and technical database proficiency.

Preferred Qualifications

• Five (5) years of professional experience in administrative oversight and/or implementation of web-based data management systems, including on-boarding and training of new users.

Equipment UtilizedPhysical Demands and Work Environment
Special Conditions
Posting Details
Posting Open Date
09/25/2025
Posting Close Date
10/03/2025
Open Until Filled
No
Special Instructions to Applicants
Regional Campus
Rutgers University-New Brunswick
Home Location Campus
Rutgers University - New Brunswick
City
New Brunswick
State
NJ
Location Details
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: