Sustaining and Product Support Engineer

Sustaining And Product Support Engineer

The Sustaining and Product Support Engineer is responsible for ensuring the ongoing reliability, performance, and supportability of existing products, with a focus on complex digital and RF communications equipment. This role involves collaborating with cross-functional teams to resolve technical issues, improve product quality, and enhance customer satisfaction. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in a team environment.

The opportunity:

• CACI's Mastodon Design team in Rochester, NY is seeking an experienced Sustaining and Product Support Engineer to join our dynamic team. In this role, you will:
• Maintain and enhance the reliability and performance of existing digital and RF communications equipment through trouble-shooting, root cause analysis, and continuous improvement initiatives.
• Offer expert technical support to resolve customer issues, collaborate with cross-functional teams, and ensure timely and effective problem resolution.
• Identify and implement process improvements, cost reductions, and best practices within the product lifecycle to enhance product quality and customer satisfaction.

Responsibilities:

• Provide technical support for existing products, with a focus on complex digital and RF communications equipment, addressing customer issues and ensuring timely resolution.
• Collaborate with customer service, sales, and other stakeholders to understand and resolve product-related problems.
• Conduct root cause analysis for product failures and implement corrective actions.
• Maintain and enhance existing products to ensure they meet customer needs and industry standards, with a particular emphasis on digital and RF communications equipment.
• Develop and implement improvements to product design, manufacturing processes, and quality control.
• Work with cross-functional teams to identify and mitigate risks associated with product sustainment.
• Create and maintain technical documentation, including user manuals, troubleshooting guides, and internal knowledgebases.
• Ensure that all technical documentation is up-to-date and accessible to relevant
• Identify opportunities for process improvements and cost reductions within the product lifecycle.
• Participate in continuous improvement initiatives and contribute to the development of best practices.
• Work closely with Engineering, Manufacturing, Quality, and other departments to ensure seamless product support.
• Communicate effectively with internal and external stakeholders, providing clear and concise technical information.
• Ensure that products comply with relevant industry standards and regulations.
• Stay informed about changes in regulations and standards that may impact product support and sustainment.

Qualifications:

• 7+ years of experience in a sustaining engineering or product support role, with a focus on digital and RF communications equipment.
• Proven experience with troubleshooting and resolving complex technical issues in digital and RF systems.
• Experience with product lifecycle management and continuous improvement methodologies.
• Strong understanding of product design, manufacturing processes, and quality control, particularly in the context of digital and RF communications equipment.
• Proficiency with technical documentation and knowledge management tools.
• Experience with regulatory compliance and industry standards relevant to digital and RF communications.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team environment and manage multiple projects simultaneously.

Desired:

• Experience in a fast-paced, technology-driven environment.
• Experience leading and mentoring junior engineers or cross-functional teams.
• Experience with multiple product test systems, including Automated Test

What you can expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground in your career and in our legacy.

Your potential is limitless.

So is ours.

Pay range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.