Supv Case Management 1

Career Services Supervisor

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector.

Our Human Services team helps state and municipal human services and economic development agencies keep their promisesresponsibly and sustainablyto the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting
• Finance Consulting and Billing Services
• Applied Technology
• Outsourcing and Operations
• Strategy
• Project and Grants Management
• Assessments and Feasibility Studies

Summary: Career Services Supervisor Job Description

The Career Services Supervisor is responsible for overseeing the daily operations of a team of Career Services and employment placement staff, ensuring quality service delivery, compliance with contractual and programmatic requirements, and consistent staff development. This role focuses on client management, stakeholder management, performance management, quality assurance, and interdepartmental coordination to support successful program outcomes.

Overall Responsibilities:

Public Consulting Group, Inc. (PCG) currently seeks highly organized and detail-oriented individuals with drive and determination to aid in our mission to support low income families in San Diego County. PCG offers opportunities with challenges and performance-driven rewards to all of our staff. Our corporate culture attracts individuals who are interested in making an immediate impact on their community as well as their own career. PCG is seeking highly motivated and dependable Career Services Supervisor with an interest in public service who can work in our San Diego, CA CalWORKS Welfare-to-Work/Refuge Career Services operation.

Specific Responsibilities:

Oversee performance of Career Services staff to ensure that participants receive quality and timely services. Ability to understand and apply Career Services reporting. Communicate effectively with participants, Career Services staff, and county representatives regarding WTW program requirements. Monitor and manage projects and trends to identify training needs. Support and manage Lab Attendants, Employment Training Instructors, Job Developers and Placement Coordinators. Ability to coach and mentor staff. Working knowledge of Job Club requirements. Working knowledge of Expanded Subsidized Employment. Working knowledge of Work Experience and Paid Work Experience. Ensure completion of ESE reporting. Adhere to CPG policy, compliance requirements and support in training of lab attendants, Employment Training Instructors, Job Developers and Placement Coordinates. Resolve conflicts that arise with participants. Attend county and community meetings to develop a relationship within the community for possible future collaborations. Conduct weekly, monthly Career Services teams meetings as necessary. Maintain up-to-date knowledge of community resources, labor market and training resources. Monitor daily performance metrics and provide ongoing coaching, training, and professional development to direct reports. Conduct regular check-ins and provide daily support and guidance to Career Services Team members to ensure staff are equipped to meet performance expectations. Establish clear accountability practices and ensure team outcomes are measurable and aligned with program goals. Ensure participants receive timely and high-quality services throughout their program engagement. Respond promptly to customer escalations and maintain communication with the Assistant Program Director regarding any personnel, performance, or customer-related concerns. Ensure accurate and timely submission of all required County reports and maintain compliance with quality and performance standards. Attend and represent the department in meetings with internal teams, county representatives, and community partners. Validate and complete monthly reports that track and measure progress toward project objectives. Analyze QC findings to identify training needs and support targeted staff development based on trend data. Collaborate with leadership and QA to drive continuous improvement and ensure program integrity. Maintain compliance with all company policies, procedures, and program regulations.

Required Skills:

Strong written and verbal communication skills, with the ability to effectively interact with clients, staff, and external partners. Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities. Demonstrated ability to work independently while also collaborating effectively within a team environment. Skilled in interpreting and applying federal, state, and local regulations. Proficient in analyzing data, identifying trends, and preparing clear, concise reports. Capable of communicating project updates, challenges, and relevant information to internal leadership and external stakeholders. Experience leading teams and coordinating tasks across multiple units. Proficient in Microsoft Office applications, particularly Excel, Word, Outlook, and Access. Ability to work with and relate to participants and demonstrate active listening skills. Display a professional level of empathy for participants and respect for cultural differences. Ability to learn specialized databases and software systems. Process oriented and results-driven work strategy. Ability to work across all levels of management and staff. Proper etiquette including customer relation techniques, superior verbal and communications skills. Excellent accuracy and attention to detail. Ability to prioritize work and meet deadlines. Ability to recognize and maintain the confidentiality of all materials in the work setting. Understanding of modern office methods and practices, efficient with computers. Ability to establish and maintain professional relationships with federal, state and county agencies as well as the general public. Ability to partner with and motivate participants with both physical and/or mental disabilities. Ability to maintain a record keeping and follow-up system. Ability to work independently, requiring minimal supervision and on multiple projects simultaneously.

Qualifications:

Associate's degree required, Bachelor's degree or higher in Social Work, Public Policy, Human Services, or a related field preferred. Minimum of 3 years of relevant experience in workforce development, case management, or social services. At least 2 years of direct supervisory or management experience, preferably in a similar program environment.

Working Conditions:

In office full time. Travel to multiple office locations.

Range: $65,200-$85,700

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement: Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.