Support Engineer IV - AMZ9523852

Support Engineer Iv

Employer: Amazon.com Services Llc

Offered Position: Support Engineer Iv

Job Location: Westborough, Massachusetts

Position Responsibilities:

• Quickly develop a sme level of product knowledge.
• Provide remote technical support for escalated issues involving industrial automation systems.
• Assist local maintenance teams in diagnosing and troubleshooting mechanical, electrical, and control system problems and guide them through standard repairs.
• Offer programming and configuration support for new installations of critical system components.
• Ensure meticulous maintenance and continuous updating of internal documentation repositories, detailing all troubleshooting processes and repair activities.
• Document and analyze new or unique issues encountered in the field, delivering detailed reports to engineering teams for further investigation and resolution.
• Efficiently manage multiple escalations simultaneously, ensuring timely and effective resolution in a fast-paced environment.
• Participate in a 24/7 on-call rotation to provide continuous support and ensure rapid response to critical issues as they arise.

Position Requirements:

• Master's degree or foreign equivalent degree in mechanical engineering, electrical engineering, industrial engineering or a related field and one year of experience in the job offered or a related occupation.
• Employer will accept a bachelor's degree or foreign equivalent degree in mechanical engineering, electrical engineering, industrial engineering or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation as equivalent to the master's degree and one year of experience.
• Must have one year of experience in the following skill(s): (1) working in a controls engineering or support role; (2) in industrial automation; (3) with plc's, vfd's, eoa's, or related robotic system components, and with integrated control architectures; and (4) working with mechanical, electrical, and control systems.
• Domestic and international travel up to 50% to perform role responsibilities may be required.

Amazon.com is an equal opportunity-affirmative action employer minority / female / disability / veteran / gender identity / sexual orientation.

40 hours / week, 8:00am-5:00pm, salary range $131,269/year to $158,200/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.