Supervisor, Ross Intelligence and Safety Center (RISC)

Shift Supervisor In The Global Security Operations Center (GSOC)

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience:

Success. Our winning team pursues excellence while learning and evolving

Career growth. We develop industry leading talent because Ross grows when our people grow

Teamwork. We work together to solve the hard problems and find the right solution

Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose: The Ross Investigative and Safety Center (RISC), located at our Dublin, CA Corporate Campus, is a state-of-the-art Global Security Operations Center (GSOC) which serves as the centralized crisis response and communications hub for the company. The RISC operates 24/7/365 and plays a vital role in ensuring the safety of our 2,100 Stores, 128,000+ Associates, office locations, supply chain operations, and Ross travelers globally. RISC is tasked with the critical responsibility of monitoring and analyzing global intelligence to identify and assess potential threats to our operations, including natural disasters, geopolitical risks, severe weather events, and travel security concerns. As the central hub for intaking, assessing, and communicating on any potential risks, the RISC provides real-time situational awareness and strategic insights, enabling proactive threat mitigation and response. In addition to intelligence and crisis response, additional programs led or supported by the RISC include coordinating workplace violence threat response, travel security program management, oversight of guard deployments nationwide, remote compliance audits of key LP/operational processes, and overnight alarm/CCTV monitoring.

Role: As a Shift Supervisor in the Global Security Operations Center (GSOC), you will be responsible for leading and overseeing the operational effectiveness of security operations during your assigned shift. This role requires a strategic leader with a focus on ensuring continuous, high-level security management, incident response, and team performance. You will drive operational excellence by managing real-time security monitoring, optimizing processes, and providing strategic oversight to address emerging threats and incidents. The Shift Supervisor will assume a key leadership role within the GSOC, ensuring that all security operations run smoothly and effectively during their shift. You will lead a team of security analysts and contractors, oversee critical incident management, and ensure adherence to security protocols and procedures. Your leadership will be crucial in maintaining the center's ability to respond to global security threats, manage crises, and support organizational safety objectives.

Essential Functions:

• Strategic Oversight and Accountability:
  • Shift Oversight: Direct and supervise all operational activities within the GSOC during your shift, ensuring optimal performance and adherence to security protocols. Monitor and evaluate team performance, providing guidance and support to enhance effectiveness.
  • Team Development: Lead, mentor, and develop a high-performing team of security Analysts, Sr. Analysts, and Contractors. Conduct regular performance reviews, facilitate training sessions, and foster a culture of continuous improvement and accountability.
  • Operational Guidance: Provide clear direction and support to team members, ensuring they have the tools and resources needed to perform their roles effectively. Monitor team performance and address any issues or gaps promptly.
  • Manager on Duty: Serve as Manager on Duty (MOD) during assigned shifts and act as the key decision-maker for all security operations and incidents. Utilize advanced logic and judgment to make strategic decisions, resolve issues, and manage competing priorities seamlessly.
• Operational Excellence and Incident Management:
  • Real-Time Decision-Making: Oversee the real-time monitoring of security systems and manage incident response efforts. Ensure timely and effective resolution of incidents, leveraging data and insights to guide decision-making and minimize operational impact.
  • Crisis Leadership: Lead the response to high-stakes incidents and crises, coordinating with internal teams and external partners. Maintain calm and composure under pressure, ensuring a coordinated and strategic approach to crisis management.
• Strategic Coordination and Communication:
  • Executive Communication: Prepare and deliver strategic reports on shift activities, incident management, and operational performance. Provide actionable insights and recommendations to senior management to support data-driven decision-making.
  • Cross-Functional Coordination: Facilitate effective communication and collaboration with other shifts, departments, and external stakeholders. Ensure alignment and coordination during critical incidents and security events.
• Process Optimization and Compliance:
  • Procedure Enforcement: Ensure adherence to established security procedures, protocols, and standards. Identify and address any deviations or areas for improvement.
  • Continuous Improvement: Lead initiatives to optimize GSOC processes and enhance operational capabilities. Leverage feedback and performance data to drive continuous improvement and adapt to evolving security challenges.

Competencies:

• Results-Oriented Leadership
• Strategic Prioritization
• Adaptive Learning and Innovation
• Inspirational Leadership and Development
• Business Insight and Acumen
• Long-Term Planning and Vision
• Motivating Others
• Organizational Adaptability

Qualifications and Special Skills Required:

• Bachelor's degree in Criminal Justice, International Relations, Business Administration or a related field; Masters' degree preferred
• 4-6 years of relevant experience in intelligence, GSOCs, Loss Prevention, crisis response, or retail security management
• Minimum of 2 years in a management or supervisory role, showcasing proven expertise in leading teams, driving strategic initiatives, and managing complex security scenarios.
• Must have proficiency in and knowledge of computer software including MS Office (Outlook, Word, Excel, Access and PowerPoint)
• Exceptional written and verbal communication abilities, with a track record of delivering high-impact presentations and reports to senior leadership and stakeholders.
• Strong analytical skills with a demonstrated ability to assess complex security data, identify emerging threats, and formulate strategic solutions to drive effective outcomes.
• Self-motivated with the capacity to excel in a high-paced environment with minimal supervision, effectively managing multiple priorities and making strategic decisions under pressure.
• Proven ability to adapt to shifting priorities and evolving security challenges, maintaining effectiveness and strategic focus amidst dynamic operational demands.
• Excellent organizational skills and meticulous attention to detail, ensuring accurate management of information and adherence to confidentiality standards.
• Strong commitment to maintaining confidentiality and integrity concerning all sensitive information and projects, upholding the highest standards of ethical conduct.

Physical Requirements/ADA: Job requires ability to work in an office environment, primarily on a computer (up to 8 hours), involving repetitive arm/hand motions from keyboarding Requires sitting (up to 8 hours a day), standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically. Must be able to work with a flexible schedule, including nights, weekends, and holidays while also being on call afterhours This role requires full-time in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback.

Supervisory Responsibilities: Senior Analysts, Analysts and Contractors

Disclaimer: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.