Supervisor, Operations

Job Responsibilities

This employee is the direct supervisor of service representatives, health care specialists, and customer service representatives.

Job Responsibilities:

• Interview, hire, train, and supervise quality candidates
• Assist with employee files, including the coordination of employee benefits and evaluations for service representatives
• Interact with medical professionals in the community
• Implement safety programs, which includes maintaining records in compliance with all federal, state, and local regulations that apply to DOT and FDA
• Knowledgeable of CIS and can enter and extract information
• Must be able to fill in when staffing is low
• Knowledgeable of Medicare, insurance rules and regulations, community resources, and medical equipment availability
• Responsible for the CHAP effort for the center
• Organize and focus on special programs (i.e. unit dose, care check, and heartsteps)
• Control inventory and the purchasing of equipment and supplies through central purchasing function
• Implement cost controls
• Promote effective written/verbal communications
• Ensure the quality and safe delivery of medical equipment to patients
• May perform equipment setups in the patients' homes
• Maintain fleet of leased vehicles, establishing routine preventive maintenance schedule
• Always required to be available to the on-call staff and/or take on-call when required to provide service to patients
• May perform service representatives duties when necessary
• Respond to all corporate communications

Supervisory Responsibilities:

• Supervise 5-10 employees